Hours Per Week: 35 (Full-Time) Fully Remote Setting / ) Job Duration: Full-Time, Permanent, Current Vacancy In addition to the base salary, this position may be eligible for performance-based incentives. As a Client Service Specialist at Group Force Benefits, you will play a key role in delivering exceptional service to our clients through various communication channels. You will be an integral member of a collaborative team dedicated to building and maintaining strong relationships with advisors, insurers, and colleagues. In this role, you will also be responsible for maintaining accurate records and contributing to the ongoing management of our CRM system (SharePoint), ensuring information is current, organized, and accessible. Serve as a trusted point of contact for advisors, insurers, and colleagues by providing timely, accurate, and informative support. Deliver best-in-class customer service by responding to inquiries and service requests within established service levels and quality standards. Build and maintain strong, professional relationships with stakeholders, senior leadership, and colleagues. Resolve product and service inquiries by identifying concerns, conducting research, determining root causes, and providing effective solutions. Act as a liaison between internal and external stakeholders by managing the flow of information and documentation, while maintaining accurate records within SharePoint and other internal systems. Handle inbound and outbound telephone calls and email communications, addressing inquiries ranging from routine to complex and ensuring timely resolution. Collaborate with key stakeholders to support new business,



policy amendments, and complex account changes. Provide administrative, clerical, and sales support services while contributing to team objectives and other assigned responsibilities. Knowledge of group benefits plans is considered an asset. Minimum of 2 years of experience in a customer service-related role. Proficiency in Microsoft Office applications, including Excel, Word, and Outlook;
experience with Microsoft SharePoint is strongly preferred. Strong analytical and problem-solving skills, with sound judgment and the confidence to make day-to-day decisions with minimal supervision. NFP has grown to become one of the largest insurance brokerage, consulting, and wealth management firms by building enduring relationships with clients and helping them achieve their goals. Group Force is a Group Advisory Firm (GAS) that acts as a liaison between advisors and insurers, creating back-office efficiencies for group perks solutions. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Annual bonus plan for all employees Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with perks and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including CIBC Run for the Cure, Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

📌 Remote Service Specialist (M/F/D) (Mississauga)
🏢 NFP
📍 Mississauga