We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped. The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: We are looking for an Customer Solutions Specialist Target total compensation ranges from $67,000 - $74,500, including a fixed annual salary of $60,000 - $67,500, an employee equity plan grant, and world-class benefits. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility. AfterSell by Rokt is a agile team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape. As a Customer Solutions Specialist, you’ll play a key role in supporting our partners as they navigate the Aftersell application. Your primary responsibility will be to assist customers through live chat to support them in having the best experience using our product. This involves providing timely and accurate information, troubleshooting technical problems, addressing concerns or complaints in a professional and empathetic manner, and passing product feedback along to our RPD Teams. You’ll also be responsible for working on projects to help strengthen and empower the Support Team in the form of experimenting with review generation, partner onboarding, and more. Triage incoming live-chat conversations,



helping route customers to the right person and prioritize urgent or complex issues. Accelerate technical troubleshooting by helping the team investigate issues, identify potential causes, and validate solutions before responding. Identify recurring support themes and develop scalable processes and automations to improve the customer experience. Manage Support Tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in. Guide Our Customers. You’ll work with our customers to educate them on how to use our app to be most successful. Address Customer Issues. You will work to find solutions to these problems and escalate for additional support when the situation calls for it. Collect Customer Feedback. We are extremely customer centric and value every bit of feedback from our customers, whether it’s positive or negative. Drive Impact On Meaningful Projects. Be it building documentation, exploring partnerships with our clients, or improving ticket triage processes, you’ll be a meaningful contributor to growing our function to scale. Customer-First Operator: You instinctively put yourself in the customer’s shoes and advocate for their outcomes. You value collaboration, give candid feedback constructively,



and hold a high performance bar for yourself and others. If you have creative ideas for using AI, Rokt is the playground to bring them to life. Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being. Fully funded insurance (Medical, Dental, Vision) Fully funded life, short term, and long term disability insurance Equity in a profitable, fast-growing company approaching $1 Billion in revenue Every employee has enterprise access to leading AI tools, building AI fluency as a core skill Monthly Wellness and Cell Phone Allowances Dog-friendly offices so you can bring your best friend to work Quarterly performance reviews for most roles, so feedback and promotion decisions don't wait Extra leave (bonus annual leave, sabbatical leave etc.) Most teams are in the office minimum 4 days per week. At Rokt, we choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing and keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We never request payment, bank details, or identity documents before a written offer, and we never interview solely over chat apps.

📌 Customer Service Representative - Travel (Calgary)
🏢 Rokt
📍 Calgary