Founded in 2002, NKPR is one of Canada's leading independent communications agencies, specializing in public relations, digital marketing, social media, influencer marketing, talent representation and brand strategy. For more than two decades, we've partnered with global brands and emerging businesses to build reputations, create meaningful connections and deliver measurable business results. At NKPR, we believe great businesses are built by great people. Located in the heart of downtown Toronto, our office is a creative, energetic space designed for collaboration—from impromptu brainstorming sessions to summer gatherings on our rooftop patio. We work hard, move quickly and believe in building meaningful relationships while creating a workplace where people are proud to be part of the team. NKPR is seeking a strategic, commercially minded Director of Business Operations to help lead the agency's next phase of growth. This is far more than an operations role—we're looking for a business leader with an entrepreneurial mindset who is intellectually curious, analytical and energized by building better businesses. They don't wait to be told what needs fixing—they anticipate challenges, identify opportunities and implement practical solutions that improve efficiency, profitability and performance. Working closely with the President and Leadership Team, you'll oversee agency operations, finance, human resources, resource planning and business performance while helping build the operational foundation required for continued growth. You'll think like an owner, embrace technology and AI, make data-driven decisions and build systems that help both our people and our business thrive. Oversee the day-to-day operations of the agency, ensuring projects and initiatives are delivered efficiently, on time and within budget. Develop and continuously improve operational systems, policies and processes that increase efficiency and scalability. Act as the primary operational contact for office facilities, vendors, security, emergencies and business continuity,



responding to issues as needed to ensure the agency continues to operate smoothly. Support agency events and operational initiatives as needed, approaching every responsibility with an ownership mindset and commitment to the success of the business. Business Intelligence & Performance Develop executive dashboards and forecasting tools that provide meaningful visibility into agency performance, profitability and staffing utilization to support planning and executive decision-making. Analyze profitability, staffing utilization and operational performance to identify opportunities for improvement. Leadership & Resource Management Foster a culture of accountability, collaboration, ownership and continuous improvement. Conduct performance reviews and support ongoing professional development. Strategic Planning Translate business strategy into operational execution. Identify opportunities for growth, operational scalability and continuous improvement. Participate in weekly business development meetings and provide regular business insights and recommendations to the President. Evaluate and implement technology that enhances operations, communication and project management. Recommend emerging tools and technologies that strengthen the business. Partner closely with the Finance Manager to monitor the agency's financial performance. Understand payroll, P&Ls;, accounts receivable, accounts payable, budgeting, forecasting and resource utilization. Ensure financial systems support accurate reporting and informed business decisions. Client & Vendor Management Lead all human resources functions including recruitment, hiring, onboarding,



employee relations and performance management. Develop and implement HR policies and best practices. Oversee performance reviews and career development initiatives. Foster a workplace culture built on collaboration, accountability, inclusion and continuous learning. Experience with BambooHR is considered an asset. Project & Special Initiatives Lead agency-wide operational projects from planning through execution. Implement project management best practices that improve consistency and delivery. Conduct post-project evaluations and identify opportunities for continuous improvement. Bachelor's degree in Business Administration, Human Resources, Marketing, Communications or a related field. MBA considered an asset. ~7–10 years of progressive operations leadership experience, ideally within a communications, marketing, public relations or professional services workplace. ~ Demonstrated success building operational systems that improve efficiency, profitability and scalability. ~ Strong financial acumen, including budgeting, forecasting, utilization, profitability analysis and resource planning. ~ Experience with Microsoft Office, business reporting tools and project management platforms. ~ Experience implementing technology and AI solutions that improve business performance. ~ Sound business judgment and commercial acumen Client and stakeholder management Adaptable, proactive and highly accountable Improve operational efficiency by implementing smarter systems, technology and AI-driven solutions across the business. Ensure the agency has the right people, in the right roles, at the right time through thoughtful workforce planning. Anticipate operational challenges before they impact the business and proactively develop practical solutions. and enjoy turning ideas into systems, data into decisions and teams into high-performing organizations. If you're passionate about building better businesses, developing great people and making a meaningful impact, we'd love to hear from you.

📌 Director, Medical Operations (Toronto)
🏢 NKPR
📍 Toronto