SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents. Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive workplace. The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience. Maintain and manage customer accounts within assigned territories. Respond promptly and professionally to incoming calls, emails, and customer inquiries. Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met. Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse Handle customer payment collection via credit cards, wire transfers, and cheques. Resolve customer concerns and conflicts with patience, empathy,



and professionalism. Research and review account information to ensure accuracy and completeness. Perform additional duties and responsibilities as assigned by the Customer Service Manager or management. Minimum of 3 years of experience in customer or client service roles. Experience with order management processes is preferred. Proficient in MS Office applications. Excellent interpersonal skills with the ability to build positive customer relationships. Efficient, detail-oriented, and proactive in planning and executing work. Service-driven with exceptional attention to detail. Experience with SAP is considered an asset. Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off! RRSP Matching – Helping you plan for a secure future. Health Spending Account – Extra flexibility for your health and wellness needs. Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage. On-Site Parking – Convenient access (if applicable). Team Building & Social Events – Because we believe in growing together. Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

📌 Customer Specialist Representative (Medical Experience) (Toronto)
🏢 SUNPAN
📍 Toronto