Calgary, Alberta – Hybrid (3 days/week in office, 1 day/week on site, 1 day/week WFH ) Customer Care Full-Time Sr Manager, Customer Care When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. As t he Customer Care Coordinator, you provide an on-going point of contact at Mattamy Homes for homeowners, from post purchase through to post warranty periods. You are an advocate for the homeowner in coordinating customer care activities together with the construction and warranty teams to ensure The Best Homeowner Experience is delivered at each opportunity. Field and research all Homeowner telephone calls/e-mails and respond to concerns and inquiries within our service standards (response within 4 business hours). Document all e-mails, phone conversations, and correspondence in DynaMX. Set homeowner expectations by creating and distributing educational material (Eg. Seasonal Notifications, Preparing for Possession, etc.). Excavation, Framing Completion & Cabinet Install Schedule, plan & host designated Mattamy Way Q&A; community sessions. Mattamy Way is a n in-person homeowner event intended to educate homeowners about the building process. Assist in scheduling homeowner visits with construction or yourself (Eg, Blind Measurements,



Prayer Ceremonies, Security Systems, etc.) Manage regularly occurring Possessions/Key Pick Up Appointments and assist homeowners with closing issues that may come up Attend monthly community team meetings on site with all departments to discuss current issues and keep your finger on the “pulse”. Professional, mature individual with minimum two years progressive customer service experience Experience in home building/banking is a benefit Ability to multi-task in an extremely fast pace working office setting Demonstrated interpersonal/customer service skills in dealing effectively with the public/homeowners. Strong computer skills in Microsoft Office products If you’re the right candidate, we’ll help you learn and grow. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. Mattamy Homes Canada is committed to providing accommodation for people with disabilities. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way.

📌 Customer Care Coordinator (Calgary)
🏢 Mattamy Homes
📍 Calgary