Job Title : Service Technician Reports to: Customer Service Manager Tartan is an Ottawa new home builder that has been building in communities across Canada’s capital for more than 50 years. With high-quality finishes, standard finished basements and more, it’s no wonder Tartan Homes are in a class all their own! As part of the Taggart Group, Tartan is a proud, family-owned business benefiting from long-standing stability and continued growth, offering a variety of opportunities for those looking to get hands-on experience and build a lasting career. Building integrity, quality, and community together. The Service Technician is responsible for providing high-quality repairs and exceptional customer service in occupied Tartan homes. This role requires the timely resolution of deficiencies while maintaining a professional, customer-focused approach when interacting with homeowners, employees, managers, trades, and community members. All duties and responsibilities must be carried out in a manner that reflects Tartan's vision, values, and commitment to quality, while adhering to all company policies, procedures, and safety standards. Provide exceptional customer service by meeting and interacting with homeowners daily in a manner consistent with Tartan's customer service standards. Perform a wide range of residential repair and maintenance work with minimal to no supervision, including drywall installation and repair, insulation, painting, framing, soffit and fascia repairs, ceramic tile work, lighting, railings, and general carpentry. Independently repair cracks and defects in drywall and plaster surfaces, including patching, sanding, and finishing to a professional standard. Complete service repairs identified through Pre-Delivery Inspections (PDI), 30-Day, and Year-End warranty work orders. Ensure all repairs are completed in accordance with Tartan quality standards, warranty obligations,



and homeowner expectations. Perform deficiency repairs identified by Site Superintendents prior to homeowner possession. Keep homeowners informed of repair progress and service timelines throughout each service visit. Proactively communicate unresolved issues, additional repair requirements, or requests for support to the Service Manager. Prepare and submit detailed service reports documenting completed work and outstanding items. Collaborate with Construction Managers, Site Superintendents, and the Service Manager to review recurring issues and develop corrective action plans. Conduct regular site visits to remain informed of construction progress and identify potential service concerns. Act as a liaison between homeowners and the Construction and Service departments, ensuring timely follow-up and communication. Respond promptly to emergency service requests, including water penetration, plumbing leaks, heating failures, and other urgent homeowner concerns. Troubleshoot service issues, determine appropriate corrective actions, and perform repairs as required. Provide guidance, mentorship, and technical support to Labourers, Carpenters, and other Service Technicians. Support the broader Construction and Service teams by assisting with additional duties as required. Red Seal Certification in a relevant trade is considered a strong asset. Previous experience as a Service Technician, including direct interaction with homeowners and customers, is preferred.



Strong customer service and relationship-building skills with the ability to interact professionally with homeowners, trades, colleagues, and contractors. Proven ability to manage multiple tasks and competing priorities while maintaining a positive, versatile, and professional approach. Excellent attention to detail and commitment to quality workmanship. Strong verbal and written communication skills in English. Ability to regularly lift, carry, push, and pull materials weighing up to 40 lbs. Valid driver's licence reliable transportation, with the ability to travel between construction sites and homeowner service appointments throughout the day. Work in a fast-paced environment supporting multiple homeowners, construction sites, and service requests with competing priorities and deadlines. Frequently stand, walk, bend, kneel, climb, and perform physically demanding tasks throughout the workday. Perform manual labour requiring the ability to lift, carry, push, pull, and manipulate materials and equipment weighing up to 80 lbs. Required to wear and maintain appropriate Personal Protective Equipment (PPE), including hard hats, safety boots, safety glasses, and other equipment as required. May be required to work outdoors in varying weather conditions. Flexibility to work overtime or respond to emergency service situations when required. Ability to travel and work at multiple sites and locations throughout the division. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression. In accordance with Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process.

📌 Applications & Service Technician (Ottawa)
🏢 Taggart Group of Companies
📍 Ottawa