Enhance client experiences as the After Sales Service Coordinator at Birks' flagship store. Ensure excellence in after-sales services and build lasting customer relationships daily. In this pivotal role, you’ll manage client inquiries, coordinate service requests, and collaborate with suppliers and retail teams. Leadership support is essential as you monitor performance, streamline processes, and develop a service-oriented culture focused on client satisfaction. Key Responsibilities:

- Manage and resolve client inquiries professionally
- Coordinate after-sales services like repairs and orders
- Collaborate with suppliers and brand partners
- Monitor performance to enhance client experience
- Support daily operations of the department Requirements:
- Minimum 2 years in customer or after-sales service
- Experience in luxury retail, jewelry, or watchmaking
- Bilingual communication skills in French and English
- Solid customer-focused mindset
- Proficiency in Microsoft Office, especially Excel Shape the future of after-sales service at Birks, ensuring clients receive the finest care and attention.

📌 After Sales Coordinator at Birks (Montreal)
🏢 Birks Group
📍 Montreal