Toronto, London, Ottawa or Montreal - Hybrid, 2 days onsite
Duration
12 months, with potential extension/conversion
Hours
37.5 hours/week
Rate
Toronto: $60-$72/hr INC | Other locations: $60-$69/hr INC
Role Overview Seeking two
Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities.
This opportunity is also well suited to an experienced
Lead Developer looking to move further into Solution/Application Architecture .
Key Responsibilities
Translate business and technical requirements into application and solution architecture designs .
Define solution options and recommend appropriate technology approaches.
Support architecture for enterprise
Contact Centre platforms and applications .
Contribute to Contact Centre migration and modernization initiatives.
Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
Partner with business, development, infrastructure and architecture teams throughout solution delivery.
Present architecture recommendations and technical solutions to large stakeholder groups.
Support integration across Contact Centre, desktop, workforce and related enterprise applications.
Contribute to initiatives involving
AI and emerging technologies .
Maintain architecture and project documentation using Jira and Confluence.
Must-Have Qualifications
2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience .
Demonstrated experience translating requirements into technical solution designs .
Experience defining solution options and architecture approaches for enterprise applications.
Solid technical documentation and diagramming skills.
Strong
Visio, PowerPoint, Word and Excel skills.
Experience presenting technical solutions to large stakeholder groups .
Strong
Jira and Confluence experience.
Excellent written and verbal communication skills.
Degree or diploma in a relevant discipline.
Ability to work effectively across business and technology teams.
Nice-to-Have
Contact Centre technology experience , including IVR, agent desktop, workforce applications or telecommunications.
Amazon Connect experience.
AWS / Amazon Solutions Architect certification.
Experience with
Agentic AI or AI-enabled solutions .
Experience within highly regulated environments such as banking, financial services or healthcare.
Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting