Join Laylah as a Bilingual Customer Success Specialist, guiding clients through our app for an exceptional user experience. You'll be pivotal in enhancing customer satisfaction and retention. In this role, you'll act as the primary contact for clients, ensuring they derive maximum value from Laylah.

Your responsibilities will include providing user support, conducting demos, and developing onboarding programs. By leading customer experience projects, you will contribute to the growth and satisfaction of financial advisors using our platform. Key Responsibilities:

- Deliver exceptional support and resolve client queries
- Guide users through the app to maximize value
- Conduct impactful demos tailored to client needs
- Host educational webinars on app features
- Design personalized onboarding plans for new clients Requirements:
- Bilingual in French and English
- 3+ years in customer success or support roles
- Experience in SaaS B2B preferred
- Robust communication and initiative skills
- Proven track record in client retention projects Contribute your bilingual skills and customer success expertise at Laylah, elevating client experiences and satisfaction.

📌 Bilingual Customer Success Specialist at Laylah (Quebec City)
🏢 Laylah
📍 Quebec City