Elevate client success with Mondata as a bilingual (French and English) Customer Success Account Manager. Drive engagement and retention for over 40 MDR clients in this energetic role. In this position, you'll enhance the long-term success of clients with our Managed Detection and Response (MDR) service. As a Customer Success Account Manager, you will be responsible for adapting customer success processes and serving as a key liaison between clients and technical teams.
Your mission is to ensure clients derive visible business value from our services, guiding them through onboarding and continuous improvement. Key Responsibilities:
- Manage relationships for over 40 MDR clients from deployment to renewal
- Lead onboarding and adapt strategies for client complexity
- Analyze key metrics and present insightful reports
- Facilitate communication between clients and technical teams
- Drive satisfaction and upsell opportunities for clients Requirements:
- 5+ years in customer success or similar role
- Fluent in French and English
- Strong project management skills
- Experience with CRM tools, preferably Salesforce
- Solid understanding of cybersecurity services Become a trusted advisor for Mondata's clients and ensure they realize the full value of our offerings.