iWorld Professionals is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively. As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations.
Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments. Key Responsibilities:
- Provide advanced technical support to users across departments
- Troubleshoot and resolve hardware, software, and network issues
- Manage Microsoft environments including Windows OS and Microsoft 365
- Handle user accounts, permissions, and system access
- Document incidents and technical procedures clearly Requirements:
- Minimum 4 years of IT helpdesk experience
- Strong knowledge of Microsoft technologies
- Fluent in French and English
- Excellent analytical and troubleshooting skills
- Solid customer service abilities Elevate your career with iWorld Professionals and make a significant impact in IT support.