Join Audi Ottawa, part of the Mark Motors Group, and build your career with one of Ottawa’s leading luxury automotive dealerships. We are seeking a Bilingual Service Advisor who is passionate about customer service and thrives in a fast-paced environment. We offer a supportive team culture, opportunities for growth, and the chance to represent a world-class automotive brand.

Responsibilities include and are not limited to:

Customer Interaction & Communication

- Greet customers, listen to vehicle concerns and ask clarifying questions to support accurate problem identification.
- Maintain timely communication with customers regarding vehicle status and repair progress.
- Upon repair completion, notify customers, review work performed, and ensure all questions are answered clearly.
- Contact customers to schedule preventative maintenance, inspections, or follow‑up appointments.

Service Intake & Documentation

- Take a pre‑service video of the customer’s vehicle before it enters the service area.
- Identify and research vehicle maintenance history, recalls, warranty coverage, and required updates.
- Prepare accurate written work orders outlining customer concerns and recommended services.
- Track all open repair orders and maintain up‑to‑date status information for each vehicle.

Coordination & Workflow Management

- Serve as the liaison between customers, technicians, parts personnel, and manufacturers to ensure clear communication.
- Verify that all required post‑maintenance checks are completed prior to vehicle delivery.
- Review and enter technician labor times, conduct road tests when required, and close work orders upon completion.

Sales & Service Recommendations

- Present service quotes, explain required or recommended work, and provide informed maintenance recommendations.
- Actively promote and sell preventative maintenance services in alignment with manufacturer guidelines.




- Follow up on special‑order parts and confirm necessary appointments with customers.

Parts & Inventory Collaboration

- Coordinate parts inventory personnel to confirm parts availability and reduce vehicle downtime.
- Ensure all special‑order parts are tracked, received, and scheduled appropriately before customer departure.

Qualifications

- 2+ years of experience in a service advisor or customer service role within the automotive industry
- Bilingualism in English and French (spoken and written) is required.
- Familiarity with dealership management systems (e.x., CDK, 180) is an asset
- Excellent time management and multitasking skills
- Strong attention to detail and accuracy in documentation
- Valid driver’s license and clean drivers abstract

Perks At Mark Motors Group, we value our employees and are committed to providing a supportive workplace with opportunities to grow. Our benefits include:

- Health, dental, and medical insurance, with benefits beginning after three months of employment.
- Disability insurance.
- Employee Assistance Program (EAP) for employees and their families.
- Free on-site employee parking.
- Career development and growth opportunities.
- Employee discounts on products and services.
- A professional, team-oriented environment representing premium automotive brands.

Vacancy Status: This is an open position available for immediate hire Compensation: This role offers a competitive hourly wage, along with a bonus structure designed to reward performance and contributions to the team.

If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us!

Mark Motors Group does not use artificial intelligence (AI) to screen, assess, or select applicants as part of the recruitment process.

Candidates who are selected for an interview will be contacted via e-mail address for the first stage of the hiring process.

📌 Bilingual Service Advisor - Audi Ottawa
🏢 Audi Ottawa
📍 Ottawa