Job Type: Full-Time

Department: Call Centre / Dispatch

Work Environment: 24/7 Operations

Shifts Available: Days, evenings, nights, weekends, and statutory holidays

Compensation: As per the applicable collective agreement

Position Summary

We are seeking a friendly, professional, and customer-focused individual to join our team as a full-time Telephone Operator. The successful candidate will be responsible for receiving incoming calls, booking taxi trips, assisting customers with inquiries, and providing support to the Lost & Found department and customer account maintenance.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to remain calm, courteous, and compassionate while working in a fast-paced environment.

As our operations run 24 hours a day, 7 days a week, flexibility and availability to work various shifts are essential.

Key Responsibilities

- Answer incoming calls and book taxi trips in a professional and courteous manner.
- Assist customers with booking inquiries, service requests, and general questions over the phone.
- Schedule single and recurring taxi trips accurately and efficiently.
- Assist the Lost & Found department by responding to customer inquiries and recording relevant information.
- Perform data entry and maintain accurate customer accounts and records as required.
- Update customer information and trip details in the appropriate computer systems.
- Provide friendly, patient, and compassionate customer service, including when dealing with challenging situations.
- Follow established procedures and maintain accuracy when handling bookings and customer information.
- Work collaboratively with team members to support smooth and efficient daily operations.
- Perform other related duties as required.





Qualifications and Requirements
- Previous call centre experience is required.
- Previous customer service experience is required.
- Excellent English communication skills, both verbal and written.
- Professional telephone etiquette and strong active-listening skills.
- Basic computer skills, including accurate data entry.
- Solid attention to detail and organizational skills.
- Ability to multitask and work efficiently in a busy call centre environment.
- A positive attitude and a kind, patient, and compassionate approach to customer service.
- Ability to work independently and as part of a team.
- Flexible availability to work day, evening, night, weekend, and statutory holiday shifts as scheduled.

Compensation and Benefits This is a unionized position offering compensation and employment conditions in accordance with the applicable collective agreement.

Benefits and employment provisions include:

- Group insurance, subject to eligibility requirements and applicable plan conditions.
- Dental care.
- Extended health care.
- Vision care.
- Life insurance.
- Disability insurance.
- Overtime opportunities when required, in accordance with applicable policies and the collective agreement.
- Additional pay for statutory holidays, in accordance with applicable employment standards and the collective agreement.

Work Schedule Our call centre operates 24 hours a day, 7 days a week. Candidates must be available to work scheduled shifts, which may include:

- Day shifts.
- Evening shifts.
- Night shifts.
- Weekend shifts.
- Statutory holidays.

Full-time employment is available only. Job Types: Full-time, Part-time, Permanent

Pay: $16.75-$22.86 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Call Center - In-bound Call Taker (Winnipeg)
🏢 Duffy's Taxi
📍 Winnipeg