Elevate customer service excellence with Cognizant as a Bilingual Cantonese Sales & Customer Service Representative. Provide support over the phone and help navigate customer inquiries in this remote position. Cognizant is expanding its customer service team in Canada and seeks a driven Cantonese-speaking representative.
In this role, you will utilize your customer service skills to assist clients through calls, emails, and chat for efficient order management. Your proficiency in both Cantonese and English will enable effective communication, enhancing customer experience and problem resolution. Key Responsibilities:
- Provide sales support through phone, email, and chat
- Track customer inquiries using computerized systems
- Resolve basic queries and document issues
- Redirect callers to self-service options as needed
- Process incoming orders and follow up proactively Requirements:
- High School Diploma or equivalent
- Minimum 2 years of customer service experience
- Bilingual in English and Cantonese
- Strong written and verbal communication skills
- Ability to work well in a team-oriented, quick-paced environment Drive impactful customer solutions with your bilingual skills at Cognizant!