Locations: Calgary - Walden, Okotoks Southbank & Okotoks Westmount

Employment Type: Casual

Welcome to Pinnacle Medical Centres!

As a Medical Office Assistant, you play a vital role in ensuring the smooth functioning of our busy family practice clinics. Your contributions are integral to the delivery of primary care services and maintaining an efficient and welcoming environment for our patients.

This is a casual, multi-site position providing coverage between our Calgary Walden, Okotoks Southbank, and Okotoks Westmount clinics.

We are looking for a reliable, adaptable, and flexible individual who is comfortable working at all three locations as needed. The successful candidate must have the flexibility to accept shifts on short notice when unexpected coverage needs arise, as well as shifts scheduled in advance.

Flexibility and willingness to commute between all three clinic locations are essential requirements of this position. As this is a casual role, hours may vary depending on operational needs, staff absences, and vacation coverage.

Below, you will find an outline of the key qualifications, duties, and responsibilities.

Desired Knowledge, Skills, and Abilities

- High school diploma
- Completion of a Medical Office Assistant course required
- 2 years of Medical Office Assistant experience required
- Proficiency in basic computer skills and data entry
- Familiarity with Electronic Medical Record (EMR) systems (Med Access preferred)
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Ability to work both independently and as a valuable team member
- Willingness to adapt to new roles with initiative and self-directedness
- Active participation in staff education and meetings




- Ability to remain composed in high-stress situations
- Effective problem-solving, decision-making, and critical thinking skills
- Precise adherence to directions and the ability to determine when consultation is needed
- Commitment to patient privacy and confidentiality in all matters
- Collaboration with other members of the multi-disciplinary team
- Productive time management and the ability to prioritize multiple tasks effectively
- Flexible availability to accommodate both short-notice and pre-scheduled shifts
- Reliable transportation and the ability to commute between Calgary Walden, Okotoks Southbank, and Okotoks Westmount
- Ability to adapt to different clinic environments, teams, and workflows

Key Position Duties and Responsibilities
- Coordinate patient care throughout the clinic, including the waiting room, exam room, and procedures
- Demonstrate courtesy, politeness, and helpfulness to the public and patients at all times
- Explain clinic policies to patients when required in a polite manner
- Schedule appointments for patients according to doctor preferences
- Make appointment reminder calls as directed
- Reschedule patient appointments as necessary
- Greet patients in person and over the phone, directing them to the appropriate location or service
- Update electronic medical records (EMRs)



by recording patient allergies and demographics (Personal Health Number, address, phone number) after each visit
- Escort patients from the waiting room to exam rooms, ensuring patient and electronic chart readiness for the physician
- Measure vital signs (e.g., blood pressure, heart rate, oxygen saturation, height, weight, waist circumference) for each patient and record in the electronic medical record
- Share information gathered from patients with appropriate team members to enhance comprehensive patient care
- Assist in booking specialist, diagnostic, and surgical procedures as needed
- Collect fees according to protocol (e.g., no-show appointments, uninsured services)
- Return phone calls to patients and convey advice and instructions from the physician
- Prepare examination rooms, set up and maintain (restock) medical supplies and equipment in all examination and procedure rooms in the absence of the LPN
- Maintain an accurate inventory list and order materials as needed
- Scan, download, and link patient labs and documents into the Electronic Medical Record
- Administer requests for patient information (e.g., transfer patient files to/from other clinics, printing files) in accordance with protocols while ensuring confidentiality
- Adhere to clinic guidelines and contribute to the development of new ones
- Assist with training new staff as requested
- Maintain the cleanliness and organization of the reception desk and waiting area
- Participate in staff development programs and promote team cohesiveness

Pay: From $17.05 per hour

Benefits

- On-site parking

Work Location: In person

📌 Casual Medical Office Assistant (Okotoks)
🏢 Pinnacle Medical Centres and Peak Medical Specialty Centres
📍 Okotoks