Join the Novus Automotive Group at Clarington Kia!

Since opening our doors, Clarington Kia has prioritized exceptional customer service, earning an enviable reputation among our customers. For our team, it's always about putting the customer first and we are dedicated to exceeding expectations and consistently delivering more.

If you enjoy working in a quick-paced environment and take pride in delivering exemplary customer service, we’d love to have you join our team!

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including Clarington Kia. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

The Client Care Operator at Clarington Kia is an essential part of the Service Department, delivering exceptional customer service while efficiently managing service appointments and customer communications. The individual in this role should be enthusiastic and knowledgeable about the dealership’s services, encouraging service visits and meeting performance targets.

What You'll Do:

- Initiating contact with new or existing customers via phone, email, and social media to understand their needs and offer solutions.
- Prospect cold leads by identifying potential client needs and promoting service visits.
- Maintain accurate records of all customer interactions, leads, appointments, and outcomes in the customer relationship management (CRM) system.
- Follow up on marketing campaigns,



rescheduling missed appointments, and providing ongoing communication to maintain relationships.
- Conduct proactive follow-up communications with customers post-service to ensure satisfaction, address any concerns, and encourage future service visits.
- Maintain a thorough and up-to-date understanding of the company’s products, services, and policies by actively participating in team meetings and training sessions.
- Support the dealership by performing other tasks as assigned.

What You Bring:

- Prior experience in a call centre, customer service, or sales role.
- Strong written and verbal communication skills, including active listening and telemarketing abilities.
- The ability to build rapport and maintain strong, professional relationships with customers and internal teams.
- Maintain a clean and organized workspace.
- A customer-first orientation with a strong desire to ensure a positive customer experience.
- Proficiency with CRM software and other relevant technologies.
- A proactive and enthusiastic attitude with a strong drive to achieve and exceed targets, contributing to the company’s overall growth and success.

What We Offer:

- Paid Time Off: 5 paid personal days,



3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
- Comprehensive Benefit Plan: Enrolment in our comprehensive benefit plan starting on day one.
- Competitive Compensation: Expected annual compensation between $45,000 - 60,000, dependent on performance and experience.
- Training and Development: Access to training and development programs.
- Employee Perks: Special discounts on vehicles and services across Novus Automotive; GoodLife Fitness membership discount; access to Perkopolis, an exclusive online discount platform.

We thank you for your interest in employment with Clarington KIA, however, only applicants selected for an interview will be contacted. Please note, this posting is intended to fill an existing vacancy within our organization.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact [email protected].

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:
- Bowmanville, ON L1C 5M2: reliably commute or plan to relocate before starting work (required)

Experience:
- Automotive dealership: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

📌 Client Care Operator (Bowmanville)
🏢 Clarington KIA
📍 Bowmanville