Drive client satisfaction as a Client Experience Specialist with Jonas Software. Focus on training, problem-solving, and delivering exceptional service in a dynamic, SaaS setting.
Jonas
Software's Premier Division is looking for a motivated Client Experience Specialist. This role requires 3-5 years of customer support experience, particularly in the software sector. You will become a product expert while troubleshooting issues and training users on the SaaS Construction Management Cloud App, enhancing overall client experience. Key Responsibilities:
- Become a product expert to assist clients effectively
- Troubleshoot and resolve customer issues promptly
- Train users via phone and online on product use
- Deliver remarkable customer service with empathy
- Improve the knowledge base and training materials Requirements:
- 3-5 years of customer support experience
- Basic accounting knowledge and technical skills
- Exceptional problem-solving and communication abilities
- Experience with ERP applications is a plus
- Bachelor's degree or college diploma required Excel in client service and technical support with Jonas Software's innovative team.
📌 Client Experience Specialist at Jonas Software (Markham)
🏢 Jonas Software
📍 Markham
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