Type: Full-Time, Permanent (37.5 Hours per week)

Location: 1101 Branion Drive, Prince Albert, SK

Responsibilities: The Client Services Coordinator will identify opportunities and solutions to improve the administrative efficiency of Homeward Bound Oakdale Program in a confidential, professional environment. Liaise between Homeward Bound Management and coordinators to ensure information is relayed in a smooth, accurate and timely manner. Point of contact for clients entering the program and connecting to services.

Qualifications:

- Experience in human services, supported housing, or with persons with disabilities/addictions;
- Knowledge of community resources, supports and other agencies;
- Ability to work independently and as part of a team;
- Strong organizational, administrative, and time management abilities;
- Must be able to work flexible hours when needed;
- Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check;

Renumeration: $57,942.00

YWCA Additional Benefits:

- 4 Weeks Paid vacation annually;
- Paid sick time;
- Benefit packages;
- 5% matching pension;
- Career development opportunities;

DUTIES AND RESPONSIBILITIES:

Program Specific Support:

- Oversee day-to-day duties of transportation support workers; delegating and ensuring client responsibilities are met.
- Be a part of an on-call rotation for Homeward Bound Oakdale;
- Meeting minute taking for Homeward Bound Oakdale;
- Mail distribution for Homeward Bound Oakdale;
- Entering appointments and client commitments on Outlook Calendar;
- Data entry Master Client List,



Administration of client numbers, intake database;
- Administration of HIFIS;

Administrative Support:

- Act as a liaison for HWB Oakdale with administrative coordinator. Assist admin in their absence;
- Ensure all expense sheets are handed into admin in a timely manner;
- Track moves to ensure that admin coordinator can allocate balances of Sask. Power, Energy, and Water bills each month for finance invoicing and billing;
- Assume role of supervisor in their absence; providing day to day leadership to employees within their program;
- Support Homeward Bound Windsor in the absence of their Client Services Coordinator;
- Support employees with systems in the absence of supervisor;
- Activate and oversee all client and staff fobs for Homeward Bound Oakdale.;

Client Services:

- Point of contact for Homeward Bound Oakdale Client Services related phone calls from Monday to Friday 8am to 4pm;
- Liaison to Homecare, Mental Health, Addictions, and other partner agencies, including booking appointments for clients, documenting pertinent information;
- Ensure all client files have up to date documents;
- Collaborate with supervisor to schedule intakes,



assess with accuracy to house the most in need, and collection of data and adding data to HIFIS;
- Ensure all new client forms are completed at the time of intake, as well as distribution of information to staff of new moves/clients.
- Orientation of rules and regulations, medication admin, arranging keys to apartment, HB phone number for emergencies, expectations, rights, responsibilities, appointment expectations;
- Client File Management including updating, file storage, access, and confidentiality;
- Delegate support workers to ensure completion of client identification cards;
- Attend case management meetings when requested for coordinated access;
- Meet bi-weekly with other Client Services Coordinators and Intake Panel to ensure consistency within programs and meet monthly with management

Basic Duties:

- Demonstrate leadership in all areas;
- Maintain written and computerized records, compile reports and complete other program documents (including case notes, statistics, letters, etc.);
- Uphold and maintain policies and procedures for all Homeward Bound programs;
- Connection with clients to relevant community services;
- Ensure critical incidents are properly documented and reported to manager;
- Follow safety and security policies at all times;
- Other duties and responsibilities as deemed necessary by management, to ensure the effective operation of Homeward Bound Oakdale;
- Daily coordination with Supervisor and liaison for information sharing with staff members;

📌 Client Services Coordinator - Homeward Bound Oakdale (Prince Albert)
🏢 YWCA
📍 Prince Albert