Role

Community Navigator, Maternity Coverage

Reports to

Director of Programs

Hours per week

37.5 (Full-Time)

Overview The Accessible Housing Community Navigator plays a pivotal role in working with people who have accessibility needs, particularly those with varying degrees of complexity, to address housing instability while facilitating their integration into the community. This position involves navigating processes to ensure people can access the necessary support and resources. Duties include providing application support, individualized support and guidance, facilitating referrals to related agencies, and providing follow up support.

Support will be provided via phone or website inquiries, as well as in-person connections.

Duties and responsibilities

- Identify and recommend resources responsive to clients' needs focusing on accessibility
- Actively engage with clients and their support people to efficiently identify available community services that will support appropriate housing, tailoring support to specific cultures, ethnicities, ages, and gender identities, ensuring inclusivity;
- Actively engage with potential housing solutions including, landlords, property managers, property developers, and housing management bodies to identify, access, and promote expansion of accessible housing options;
- Provide assistance with documentation/applications and advocacy within various systems, such as provincial and/or municipal government programs, emphasizing accessibility;
- Encourage and support clients fostering empowerment and independence;
- Participate in and consult with interdisciplinary teams to address the needs of people with complex resource requirements or acute logistical barriers, ensuring a holistic approach to support;
- Maintain accurate and up-to-date client interactions, progress, and outcomes documentation, providing regular reporting on client status;




- Conduct education/information sessions to support individuals searching for accessible housing;
- Create supporting materials using a variety of methods, including live education sessions, online sessions, audio and video recordings, hard and soft copy resources;
- Stay informed about best practices, trends, and innovations related to accessibility, mobility challenges, and housing instability.
- Other related duties as mutually determined.

Qualifications

- Diploma/Degree in Human Services or related area.
- Minimum two years related work experience with case management or working with targeted clientele.
- Knowledge of the homeless serving sector
- Experience working with individuals with mobility needs
- Knowledge of housing opportunities for individuals with physical disabilities and mobility issues
- Knowledge of relevant community resources
- Superior interpersonal skills.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Programs (i.e., Word, Outlook, Excel, etc.).
- Possess excellent written and oral communication skills.
- Ability to work independently with limited supervision.

Core Competencies

- Analytical Thinking
- Adaptability
- Communication
- Problem-Solving
- Organizational & Environmental Awareness

Working conditions

- This role works a standard work week (37.5 hours) but may require periodic work outside of office hours;
- This role works in locations where they may be in direct contact with program clients who may be experiencing physical and/or mental health conditions;
- Some travel to program locations is required;

Physical requirements

- This role may require engage in tasks requiring light to moderate lifting of up to 25 lbs.

Direct reports

- None

Indirect reports

- Practicum students
- Volunteers

Expected hours: 37.5 per week

Perks

- On-site parking
- Paid time off
- Work from home

Ability to commute/relocate:
- Calgary, AB T2E 7S8: reliably commute or plan to relocate before starting work (required)

Location:
- Calgary, AB T2E 7S8 (preferred)

Work Location: In person

📌 Community Navigator, Maternity Coverage (Calgary)
🏢 Accessible Housing
📍 Calgary