Customer Service & Production Administrator

JOB ID: CSA1026EE1

South West Vets is a agile leader in the Pork Production Industry. We are looking for an enthusiastic and motivated individual to join our Customer Service Team. We are currently looking for an enthusiastic, organized, and customer-focused individual to join our team as a Customer Service & Production Administrator – Reception, Order Desk & Producer Support.

Responsibilities of this position include:

Providing front-line support to clients, supporting Production Services Leads and their producer customers, managing incoming orders and communications, and delivering exceptional customer service across all interactions.

Job Duties/Description:

- Serve as the first point of contact for clients by answering and directing incoming phone calls professionally and efficiently.
- Receive, process, and follow up on client orders accurately and in a timely manner.
- Support Production Services Leads and their clients with administrative and operational tasks.
- Provide real-time support to clients using South West production software systems and digital tools.
- Perform data entry, record maintenance, and quality control of production information.
- Communicate with producers regarding orders, reports, schedules, and general inquiries.
- Assist with onboarding and support of clients utilizing production management systems.
- Coordinate and distribute information between clients, veterinarians, consultants, and internal team members.
- Prepare correspondence, reports, presentations, and other administrative documents as required.
- Support billing, documentation, and other team administrative functions.
- Participate in special projects and provide general administrative support to the Production Services team.
- Occasionally travel to or work from client farm sites to provide support, training, or administrative assistance.
- Contribute positively to team culture and support continuous improvement initiatives.

Ideal Candidate: The ideal candidate is someone who enjoys helping people,



thrives on providing outstanding customer service, and is motivated to find solutions. Success in this role requires flexibility, initiative, teamwork, and a genuine desire to support producers and colleagues alike.

Qualifications & Skills Required:

- Exceptional customer service and communication skills, both verbal and written.
- Strong computer and technology skills, with the ability to learn and troubleshoot software systems quickly.
- Excellent organizational skills and attention to detail
- Strong data entry and administrative capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- A proactive approach and willingness to take initiative.
- Flexible and adaptable with changing priorities and client needs.
- Strong problem-solving skills and the ability to work independently.
- Positive attitude and commitment to building strong team rapport.
- Qualified and courteous manner when interacting with clients and co-workers.
- Experience in an agricultural, livestock, veterinary, or production environment is considered an asset.

Benefits of Joining our Team:

- Competitive salary
- Generous benefits package
- Clothing allowance
- Paid vacation and personal days
- Fully stocked kitchen with food onsite
- Team building and fun social events
- Inclusive, family-oriented culture

Salary: - $50,000 - $65,000 starting salary

Interested applicants may apply via this platform or by emailing: [email protected]

Please reference job id # when applying.

South West Vets does not use AI to screen applicants

South West Vets is dedicated to maintaining a respectful, fair, and equitable work environment, and welcomes submissions from all qualified applicants. We are committed to providing a barrier free workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.

Pay: $50,000.00-$65,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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