Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans.

Ecotex helps to create a safe, comfortable workplace for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.

Summary of Position To support our vision to advance our customer’s experience through exceptional customer service, we are hiring a permanent full-time Customer Service Representative to support our Ontario region. The role will be based out of Mississauga, and support both the Mississauga and Hamilton Ecotex plants.

Duties and Responsibilities In support of advancing our customer’s experience with the end-to-end linen ordering process, the core responsibilities of this will be to:

Customer Service Leadership

Proactively and positively reach out to and respond to >130 customers across Ontario

Answer email, phone, chat and other requests from our healthcare customers across Ontario

Lead the implementation of the Ecotex Customer Service survey to support continuous service advancement

Customer Order and Processing Leadership

Manage, print, and accurately stage linen orders for >130 customers

Leverage our Business Intelligence capabilities to run delivery variation reports





Reprint and replace linen tickets as required, working closely with operations to replace tickets at the CMU table or with the Operations Supervisors

Linen Quota Changes

Lead approved linen quota adjustments in our Ecotex Linen Management system

Customer Service Administration

Support the packing and return of lost personal belongings in collaboration with lead Account Manager

Maintain and execute linen cart red tag requests

Manage the preparation and implementation of the textile management linen cart signage

Required Skills and Knowledge

Self directed leadership

Exceptional ability to understand customers

Exceptional customer service skills

- Strong technology skill sets

Exceptional ability to execute with excellence
- Working knowledge of healthcare linen services or healthcare an asset
- Ability to prioritize and handle demanding workload
- Strong attention to detail and follow through

Education and Experience

Undergraduate degree or combination of relevant education and work experience

Previous customer service leadership experience

Previous experience with business analytics platforms

Ecotex is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. Ecotex is also committed to providing accommodations throughout the interview and employment process. If you require an accommodation, we will work with you to meet your needs.

Pay: $25.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Order Desk Representative (Mississauga)
🏢 Ecotex Healthcare Linen Service
📍 Mississauga