- Secondary (high) school graduation certificate
- or equivalent experience
Experience
No experience (will train)
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Internet
- MS Outlook
- MS Windows
- MS Word
Type of experience
- Call centre
Additional information
Security and safety
- Basic security clearance
- Bondable
- Credit check
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial perks
- Group insurance benefits
- Life insurance
- Pension plan
Other benefits
- Free parking available
- On-site amenities
- Other benefits
- Subsidised public transportation
- Team building opportunities
📌 customer service representative - call centre (Winnipeg)
🏢 TCCS This link will open in a new window
📍 Winnipeg
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