Daniel et Daniel Catering & Events, Toronto’s premier caterer is seeking a talented and passionate Customer Service Specialist to join our dynamic team.

Daniel et Daniel operates in Toronto’s most exclusive venues including Ripley’s Aquarium of Canada, Steam Whistle Brewery, The Royal Conservatory of Music, The Royal Ontario Museum and many more.

We are seeking an experienced, energetic and self-motivated individual to connect with clients and support to our team.

Reports Directly to: the Managing Partners

Job Purpose: Primary: To be an ambassador for all incoming calls/emails to Daniel et Daniel, and to create a fluid work environment by channeling calls/email and orders appropriately (50%). Secondary: Support members of the sales team and Management by completing administrative tasks as required (50%). Tertiary: design, print, cut and frame event signage. Design and layout of digital promotional material for the website and venue partners.

- Answer calls and walk in inquiries in a way that is consistent with the organization’s reputation and communication goals.
- Field sales inquiries via phone, email and web/catering software. (Respond, qualify, follow up, distribute, reporting)
- Assist Planners with maintaining and completing Sales Folder Checklist, including:
- Processing of deposits
- Booking Service Staff
- Processing of SOPs
- Communicating Signage Requirements
- Issuing Staff Event notes
- Manage Tasting Photos
- File all data consistently and accurately
- Prepare reports for event planners and management
- Operate standard office equipment, including a personal computer, phone, fax, debit/credit card system, photocopier and catering software
- Photo Gallery Management - up-loading,



naming and filing photos including client tastings, events and menu roll-outs
- Order and maintain relevant office supplies.
- Update all print materials and digital files as needed (to include but not limited to menus, signage, food lists, kitchen and/or food shop stickers, phone lists, client lists, venue lists).
- Design, print, cut and/or frame event signage.
- Frame inventory and storage maintenance.
- Send daily order reminders to consultants and management
- Order Runs - Running Production Copies to all departments (incl. new orders, changes, and collection of post event copies)
- Assist management to design, write and edit various documents such as industry awards, internal communications, company policies, employee bios, website content as needed.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety and AODA procedures
- Establish and maintain effective working relationships with co-workers, supervisors and clientele
- Participate and prepare, transcribe, compose, type, edit and distribute minutes and agendas of Operations & Sales meetings as required

Daniel et Daniel is a trend-setting, ever-expanding business with an enviable culture. This role presents a fantastic opportunity to join a great team while working in a creative, fast-paced setting.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37.0 – 40.0 per week

Ability to commute/relocate

- Toronto, ON M5A 2L1: reliably commute or plan to relocate before starting work (required)

Application question(s):
- familiar with Adobe Creative Cloud
- Previous Work in office enviroment

Language:
- English Fluently (required)

Work Location: In person

📌 Customer Service Specialist (Toronto)
🏢 Daniel et Daniel Catering u0026 Events
📍 Toronto