Director of Membership – 18-Month Contract

Midland Golf & Country Club | Midland, Ontario

Employment Type: 18-Month Contract

Reports To: General Manager

About the Position

Midland Golf & Country Club is seeking a personable, organized and service-oriented professional to join our management team as Director of Membership for an 18-month contract.

This position plays an important role in delivering an exceptional membership experience, managing membership administration and communications, and supporting the Club's day-to-day operations.

The ideal candidate is someone who enjoys building relationships, takes initiative and thrives in a collaborative, member-focused environment.

Key Responsibilities

Membership Management & Administration

- Manage membership inquiries, waiting lists, sales and renewals.
- Coordinate recent member onboarding, including account setup, share administration, installment arrangements and orientation materials.
- Administer membership leaves, resignations, share cancellations and related account adjustments.
- Maintain accurate membership records and provide regular reports to the General Manager.
- Identify opportunities to improve member recruitment, retention and engagement.

Member Relations & Communications

- Serve as a primary point of contact for members, responding professionally to inquiries, feedback and concerns.
- Develop positive relationships with members while maintaining high standards of customer service.
- Coordinate Club-wide communications, including newsletters and announcements from management and the Board of Directors.
- Work closely with all departments to ensure members receive accurate and timely information.

Events, Marketing & Club Support

- Collaborate with department managers to support member events, leagues and Club activities.
- Assist with event promotions, registrations and member event billing.




- Create promotional materials and maintain updated information on the Club's website.
- Support corporate sponsorship initiatives and identify opportunities to enhance the overall membership experience.

Administrative & Management Support

- Assist the General Manager with administrative responsibilities, reports, meetings and presentations.
- Support other department managers as required.
- Contribute to improving Club operations, member satisfaction and organizational efficiency.

Qualifications & Skills
- Previous experience in membership services, hospitality, golf clubs, private clubs or a comparable customer-focused environment is an asset.
- Strong interpersonal, communication and organizational skills.
- Excellent customer service skills with the ability to handle sensitive member matters professionally.
- Proficiency with Microsoft Office and administrative software.
- Experience with membership management systems, website updates and digital communications is an asset.
- Ability to manage multiple priorities independently while working collaboratively with a management team.
- Strong attention to detail, discretion and a proactive approach to problem-solving.

Why Join Midland Golf & Country Club? This is an opportunity to contribute to an established member-focused golf club during an exciting period of growth and development, including the construction of our new clubhouse.

We are looking for someone who takes pride in building relationships, supporting members and contributing positively to the Club's future.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter to:

[email protected]

Pay: $50,000.00-$60,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

📌 Director of Membership – 18-Month Contract (Midland)
🏢 Midland Golf and Country Club
📍 Midland