Job Responsibilities - coordination

· Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work

· Daily review of compliance tasks and all job tasks are completed on time

· Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times

· Ensure that uploading photos, and other documents are appropriately described / titled and uploaded in real time and Follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call

· Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards

· Manages Customer Service issues and complaints, documenting actions and resolution

· Understanding of all company cycle times and SLAs required for each job and phase

· Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster

· Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required

· May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Project Coordination - Oversee completion of repair process. issue PO's, create schedules, deliver completed project to customer, ensure schedule is followed and brand standards are upheld.

Duties & Responsibilities - estimation

· Inspect and scope jobs onsite-and work with Project Manager/ Crew Chief/Lead Tech on scope of job

· Document loss with clear and descriptive job photos and upload into operating system/software





· Communicates conversations and key information on the job using the notes feature in required software

· Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)

· Determine labor and equipment costs

· Prepare accurate quantity takeoffs and materials pricing

· Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison

· Manage all estimate documents and assess project risks

· Review quotes and estimates with the construction project team

· Addresses estimate exceptions in a timely manner

Job Requirements

· High school diploma/GED required

· Bachelor’s Degree or applicable experience preferred, work experience will be considered

· Exceptional Customer Service skills

· Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required

· Personal time management and organizational skills

· Strong verbal and written communication skills

· Dependable and adaptable to operate within a fast-paced work setting

· Ability to manage highly confidential information

· Strong problem-solving skills

· Proficient at using Microsoft Office, Outlook, CRM software

· Experience do you have with customer interaction and conflict resolution

Job Type: Full-time

Pay: $50,000.00-$80,000.00 per year

Benefits

- Casual dress
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education:
- Secondary School (preferred)

Experience:
- Estimating: 1 year (preferred)
- Construction: 1 year (preferred)

Licence/Certification:
- IICRC Certification (preferred)

Work Location: In person

📌 Estimator/Project Coordinator (Brantford)
🏢 Service Master of Brantford
📍 Brantford