Lead the Customer Success team at Everbridge and drive value delivery for clients. This role focuses on strategic management of Customer Success Managers and Technical Account Managers to ensure exceptional customer experiences. As the Manager of Customer Success & Technical Account Management, you will guide a team dedicated to optimizing customer outcomes and fostering long-term client relationships.

Collaborating closely with both CSMs and TAMs, you will empower them to act as strategic partners and trusted advisors. Your leadership will be essential in maintaining a culture of accountability, growth, and operational excellence within the team. Key Responsibilities:

- Lead and develop Customer Success Managers and Technical Account Managers
- Foster strong CSM–TAM partnerships across customer segments




- Coach teams on relationship management and technical guidance
- Communicate customer value through success plans and reviews
- Monitor customer health and portfolio performance proactively Requirements:
- 5+ years in Customer Success or Technical Account Management roles
- 2+ years of leadership experience in a customer-facing role
- Robust analytical skills to prioritize customer needs
- Proven track record in customer retention and satisfaction
- Excellent communication skills for diverse audiences Drive excellence in customer engagement and success through effective leadership and strategic partnerships at Everbridge.

📌 Everbridge Manager of Customer Success (Montreal)
🏢 Everbridge
📍 Montreal