Experienced Medical Office Assistant — Clinical Background Valued

Location: Vaughan, Ontario

Job type: Part time/Full Time

Pay: $20–$22 per hour, depending on relevant experience and demonstrated skills

Work location: In person

Regular schedule — 30 scheduled hours per week, before unpaid breaks:

- Monday: 9:30 am–1:00 pm
- Tuesday: 9:30 am–6:30 pm
- Thursday: 9:30 am–1:00 pm
- Friday: 9:30 am–6:30 pm
- Saturday: 9:30 am–2:30 pm

Availability for all five scheduled days is required. Occasional additional hours may be available to cover staff leave, by agreement.

About the role

Our clinic is seeking an experienced, reliable and organised Medical Office Assistant who enjoys combining medical administration with patient-facing support.

Do you bring hands-on medical office experience alongside a background in nursing or medicine? We value the knowledge, practical skills and patient communication experience you bring.

Internationally educated nurses and international medical graduates with relevant medical office administration experience are encouraged to apply. Phlebotomy training and practical experience are highly valued.

This is an experienced position. Applicants must already be comfortable with core medical-office duties, electronic medical records and patient communication. Orientation will focus on Avaros and our clinic-specific procedures.

What we offer

- A regular weekly schedule.
- Close collaboration with family physicians and fellow MOAs.
- Structured orientation to our clinic’s systems and procedures.
- Opportunities to contribute clinical support within your competence, applicable authorisation and clinic protocols.
- Starting pay that recognises relevant experience and demonstrated skills.

Responsibilities

- Welcome patients,



verify health-card information and update patient records.
- Answer calls, manage voicemail and book appointments.
- Process faxes, referrals, documents and patient messages using Avaros EMR.
- Track outstanding administrative tasks and arrange physician-directed follow-up.
- Assist with forms, uninsured-service payments and routine billing administration.
- Prepare examination rooms, maintain supplies and support patient flow.
- Provide clinical support, including phlebotomy where appropriately trained and authorised.
- Complete opening and closing procedures and work collaboratively with the team.

Required qualifications

- At least one year of hands-on medical office administration experience, whether as an MOA, medical receptionist or in a clinical role with substantial administrative responsibilities.
- Practical experience managing appointments, patient calls and medical documents.
- Previous experience using an electronic medical record system.
- Familiarity with medical terminology and medical-office workflows.
- Strong spoken and written English and a professional, patient-centred manner.
- Excellent organization, attention to detail and ability to prioritize competing tasks.
- Ability to work independently after orientation and follow tasks through to completion.
- Sound judgment about when to escalate concerns to a physician.




- Respect for patient confidentiality.

Valued additional qualifications

- Nursing education and clinical experience, including internationally obtained qualifications.
- International medical graduate (IMG) training and experience.
- Phlebotomy training and practical experience.
- Familiarity with Avaros or OSCAR.
- Experience in family practice, referral coordination, OHIP or IFH billing, or uninsured-service administration.
- Ability to communicate with Tagalog-speaking patients — an asset for our patient population.

Applicants with clinical backgrounds must meet the medical-office experience requirements and be interested in a role where administrative responsibilities are central.

How to apply

Submit your résumé and a brief note outlining your relevant experience and availability. Highlight the medical-office duties you have personally performed, EMR systems you have used, and any nursing, medical or phlebotomy qualifications.

Pay: $20.00-$22.00 per hour

Expected hours: 30.0 per week

Application question(s)

- Which EMR systems have you used, and which tasks did you complete independently?
- Can you work all the advertised shifts: Monday and Thursday mornings, Tuesday and Friday full days, and Saturday mornings?
- How much hands-on medical office administration experience do you have? Describe your main responsibilities.
- Describe your experience managing patient calls, appointments, incoming faxes and referrals.
- Do you have nursing, medical or phlebotomy qualifications? If you have performed blood draws, when did you last do so regularly?
- When could you start, and are you available for occasional additional shifts to cover staff leave?

Work Location: In person

📌 Experienced Medical Office Assistant — Clinical Background Valued (Vaughan)
🏢 Family Health Clinic
📍 Vaughan