Receptionist / Billing Coordinator (Part-Time or Full-Time)

FinchGate Physiotherapy, Brampton, ON

FinchGate Physiotherapy is a growing multidisciplinary clinic in Brampton. We're looking for a motivated receptionist and billing coordinator to join our team. The right person is a team player, communicates clearly, and takes ownership of getting claims paid accurately and on time.

Insurance & Billing

- Prepare, submit, and follow up on EHC (Extended Health Care), MVA (Motor Vehicle Accident), and WSIB claims
- Create OCF-18s, OCF-23s, and invoices in the HCAI portal, with accurate coding and timely submission
- Verify patient coverage, benefits, and pre-authorizations before treatment begins
- Reconcile insurer payments and remittances against the clinic EMR
- Track, resolve, and appeal rejected, denied, or delayed claims
- Keep documentation audit-ready and compliant with insurer requirements

Front Desk & Administration

- Book appointments, make patient callbacks, and send appointment reminders by phone, text, or email
- Maintain patient tracking, including visit counts, remaining insurance coverage, approved treatment plans,



missed appointments, and follow-up or recall lists
- Keep patient billing records, payment logs, and outstanding balances accurate
- Issue invoices, receipts, and statements
- Explain coverage, co-payments, deductibles, and balances to patients clearly
- Work with therapists and staff so treatment records support billing
- Prepare weekly and monthly billing reports for management

What We're Looking For

- Experience with physiotherapy or healthcare billing (EHC, MVA/HCAI, WSIB)
- Comfortable with EMR and billing software (e.g., Walnut)
- Professional with adjusters, case managers, lawyers, and third-party insurers
- Organized, detail-oriented, and dependable with follow-up
- Strong English communication skills. Additional languages (e.g., Punjabi, Hindi, Gujarati) are an asset

Job Types: Part time, Permanent

Pay: $18.00-$20.00 per hour

Benefits

- On-site parking

Experience:
- Physiotherapy clinic: 1 year (preferred)

Work Location: In person

📌 Front Desk Receptionist (Brampton)
🏢 Finchgate Physiotherapy
📍 Brampton