Company Overview

Glow Day Spa Inc. is an award-winning day spa with over 20 years of experience providing exceptional beauty and wellness services in Barrie, Ontario. We specialize in a wide range of luxurious spa and salon treatments, including manicures, pedicures, facials, eyelash extensions, and permanent makeup.

Our mission is to provide a welcoming, relaxing, and beautifully maintained environment where every guest can unwind and feel their best.

Job Summary

We are seeking an energetic, qualified, and detail-oriented Front Desk Spa Representative to join our team.

As the first point of contact for our guests, you will play an important role in delivering exceptional customer service, managing appointments, and supporting daily spa operations.

This is a hands-on position that combines reception duties, guest hospitality, and maintaining the cleanliness and presentation of our spa. The ideal candidate takes pride in their work, demonstrates initiative, and understands the importance of maintaining a spotless, organized, and welcoming environment.

Key Responsibilities:

Guest Services & Reception

- Warmly welcome guests and provide a professional, friendly check-in and checkout experience.
- Manage appointment bookings, cancellations, and scheduling using spa management software.
- Answer incoming calls, emails, and client inquiries promptly and professionally.
- Maintain accurate client records, appointment details, and billing information.
- Process payments, gift cards, and retail purchases accurately.
- Assist guests with service recommendations, retail products, and future bookings.
- Support spa technicians and management to ensure smooth daily operations.

Spa Cleanliness & Presentation

- Maintain exceptional standards of cleanliness, organization, and presentation throughout the spa.
- Regularly clean and maintain reception areas, guest lounges,



retail displays, washrooms, and other common areas.
- Ensure floors are swept, vacuumed, or mopped as needed to maintain a spotless appearance.
- Keep guest washrooms exceptionally clean, sanitized, and fully stocked with towels, toiletries, and supplies.
- Clean and sanitize high-touch surfaces, including countertops, door handles, reception desks, and shared equipment.
- Maintain the café and beverage areas, including cleaning countertops, washing glassware, emptying dishwashers, and replenishing supplies.
- Assist with laundry duties, including washing, drying, folding, and organizing towels and linens.
- Keep retail shelves, product displays, and merchandise clean, dust-free, organized, and properly stocked.
- Remove garbage, maintain waste bins, and ensure common areas remain tidy throughout the day.
- Assist with seasonal rooftop patio cleaning, organization, and guest preparation.
- Complete assigned daily opening, closing, and cleaning checklists.
- Proactively identify areas requiring attention and address them without waiting to be asked.

Teamwork & Daily Operations

- Support fellow team members during busy periods and assist wherever reasonably required.
- Maintain a productive work environment by completing cleaning, organizing, and administrative tasks during quieter periods.
- Monitor supplies and notify management when products or cleaning materials require replenishment.
- Report maintenance concerns, damaged equipment, or potential safety hazards promptly.




- Follow all company policies, professional standards, and applicable health and safety procedures.
- Demonstrate accountability, reliability, and a positive attitude throughout each shift.

Requirements

- Previous experience in reception, hospitality, customer service, or a spa environment preferred.
- Strong computer skills, including familiarity with Mac systems and appointment scheduling software.
- Excellent communication and organizational skills.
- Ability to multitask and prioritize responsibilities in a busy environment.
- Friendly, professional, and welcoming personality.
- Strong attention to detail and a commitment to maintaining high cleanliness standards.
- Willingness to perform regular cleaning, laundry, and general housekeeping duties as part of daily responsibilities.
- Ability to work independently, take initiative, and remain productive during quieter periods.
- Reliable, punctual, and committed to supporting a team environment.
- Previous spa, salon, medical, or dental reception experience is considered an asset.

Join Our Team

At Glow Day Spa, we believe exceptional guest experiences begin with a welcoming atmosphere, outstanding service, and attention to every detail.

We are looking for someone who takes genuine pride in their work, enjoys helping others, and understands that maintaining a beautiful, clean, and organized spa is just as important as delivering excellent customer service.

If you are energetic, dependable, and enjoy working in a professional spa environment, we would love to hear from you!

Pay: $18.00-$20.00 per hour

Expected hours: 25.0 – 30.0 per week

Perks

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk Spa Representative (Barrie)
🏢 Glow Day
📍 Barrie