Founded in 1976, Nordic Holdings owns and operates the seven Konto Furniture and Sofa Land stores throughout Alberta. Both brands offer a unique blend of imported and domestic value-added home furnishings. If you’re looking to join an energetic and successful team, this could be the opportunity for you.
Overview
We are seeking a skilled Service Technician to join our team. The ideal candidate will be responsible for completing service requests in the customer’s home. This includes initial product inspections and completing product repairs.
Duties In Home Service
Product Inspections
- Complete a thorough inspection of the product needing service to identify any problems
- Ensure that the customer feels valued and comfortable
- Trouble shoot possible causes and corrections for the product problem
Product Repairs
- Execute any repairs that are reasonably possible to complete in the customer’s home
Vehicle Maintenance
- Clean interior of service van on a weekly basis or as required
- Clean exterior of service van as required
- Clean and organize service van
- Notify management when service is required on the service van
In House Service
Product Repairs
- Execute any repairs that are reasonably possible to complete in the warehouse
- Assist other service team members with in home product repairs as required
- Assist with pulling, inspecting and wrapping product as required
- Assist with managing the NAS Inventory by running weekly NAS Reports and ordering parts
General Duties
- Calling and scheduling for Calgary services
- Follow all Nordic policies and procedures
- Maintain a clean and safe work environment and report any deficiencies
- Assist all other departments when the need arises with any reasonable request within your skill set
Education
- High school diploma or GED
- Related furniture repair courses would be an asset
Experience
- 1+ years of experience in furniture repair role
- Proficiency in using hand and power tools
Job Qualifications:
- Strong computer skills an asset
- Ability to deliver exceptional customer service
- Ability to learn quickly and adapt to change
- Positive, energetic attitude and ability to work within a team environment
- Demonstrate ability to multi-task and thrive in a fast-paced setting
- High attention to detail
- Safety orientated
- Ability to enforce rules and regulations
- Proven leadership skills
- Flexible and adaptable
- Valid driver's license for off-site repairs
- Driver’s abstract will be required during the interview process and a Criminal Background check will be required to ensure our customer's and your co-worker’s safety
Work Environment and Compensation We are a proud locally-owned Canadian company that is growing and expanding. We offer a competitive compensation and benefits package. Employees are also eligible to receive a generous employee discount!
To Apply
Please email your resume referencing the job title in your subject line. While we thank you for your application, only candidates considered for the role will be contacted.
Job Types: Full-time, Permanent
Pay: $25.00 per hour
Benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care