Lead the Global Partner Operations team at Pursuit, ensuring exceptional service delivery and partner relationships in a dynamic environment. This role prioritizes accuracy, communication, and hands-on leadership. As a Global Partner Operations Supervisor, you will oversee reservations and manage partner bookings across multiple services, including lodging, attractions, and food and beverage.

This leadership position requires a detail-oriented and collaborative individual with proven experience in high-volume operations and customer service. Join a team that thrives in a quick-paced atmosphere while providing reliable support and training to team members. Key Responsibilities:

- Oversee daily Partner Operations workflows and service standards
- Manage partner reservation requests across various disciplines




- Engage with the team on the frontline to assist with inquiries
- Coach and develop team members through feedback and training
- Implement quality assurance checks on reservation processes Requirements:
- 2+ years in a high-volume reservation or hospitality role
- Experience with workforce management and scheduling
- Strong knowledge of booking systems and ticket platforms
- Proven leadership and problem-solving skills
- Excellent communication in English, both written and verbal Lead your team to provide outstanding partner-focused support at Pursuit.

📌 Global Partner Operations Supervisor at Pursuit (Calgary)
🏢 Pursuit Collection
📍 Calgary