Our client is a growing organization specializing ingroup benefits solutionsand is looking for aGroup Benefits Agentto join their team in Markham.

This is an excellent opportunity for a Group Benefits professional who enjoys working directly withplan sponsors and members, providing knowledgeable support, resolving issues, and managing the day-to-day administration of group benefits programs.

The successful candidate will serve as aprimary point of contactfor clients and plan members while working in a collaborative environment with opportunities to contribute to broader team initiatives.

What You'll Do

- Act as a primary contact forplan sponsors and group benefits members
- Respond to member and client inquiries by phone and email
- Provide support regardinggroup benefit plans, eligibility, claims, coverage, payments, and plan options
- Troubleshoot and resolve plan sponsor and member issues, escalating when required
- Process member enrolments, updates, and changes while maintaining accurate records
- Gather member information and process monthly billing statements
- Conduct plan audits and organize information for review
- Process member payments and related administrative requests
- Support members with online portals and insurer platforms
- Prepare letters, mail merges, and other member communications
- Ensure requests are handled accurately and within established service standards
- Participate in team meetings, projects, and initiatives
- Share insights and contribute to overall team goals
- Perform other related duties as required

What We're Looking For Must-Haves:

- Minimum2 years of group insurance experience
- Experience withsystem integration




- Robust understanding of group benefits administration and servicing
- Advanced computer proficiency, includingMicrosoft Word and Excel
- Strong mathematical, analytical, and problem-solving skills
- Excellent attention to detail
- Strong written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and meet deadlines
- Comfortable working independently while contributing to a collaborative team

Nice-to-Haves:

- CEBS certification
- Experience withmulti-employer or Flex benefit plans
- Experience working with insurer platforms and member portals

Compensation & Benefits

- $58,000–$72,000 base salary, depending on experience
- Permanent, full-time position
- 37.5-hour work week
- Hybrid work arrangement – 3 days remote after training
- Flexible scheduling depending on client/group requirements
- Supportive and collaborative team environment
- Opportunity for continued professional growth

Please note:Some client groups operate with extended office hours until7 PM Monday through Wednesday. Depending on the groups assigned, there may be a requirement to work a later shift on a scheduled basis, with advance notice provided.

Why Consider This Opportunity?

- Join a growing organization within thegroup benefits industry
- Work directly with bothplan sponsors and members
- Gain exposure to a variety of group benefits programs and administrative processes
- Enjoy ahybrid work environmentafter training
- Opportunity to develop your expertise in group benefits administration
- Collaborative team culture with opportunities to contribute beyond day-to-day servicing

📌 Group Benefits Agent (Markham)
🏢 Impact Recruitment
📍 Markham