Rapid Interactive Disability Management (RIDM) is wholly Canadian owned and operated. Formerly known as the Rapid Med Group of Companies, RIDM has been in operation and conducting IME’s since 1986. With extensive coverage across Canada, as well as over 30 years of operational experience in the Disability Management industry across diverse markets, we are able to cover the majority of Specialty requests from coast to coast.
We provide Independent Assessment services, ergonomic evaluations, case management, clinical treatment provision and coordination, absenteeism programs, and return to work programs to Auto Insurers, Long Term and Short Term Disability Insurers, Tort firms, and a significant number of employers across Canada.
RIDM’s growth strategy is focused primarily on customer retention and steady competitive expansion through an emphasis on customer service and satisfaction. We have also employed controlled and continuous expansions into both recent and existing markets, based on our own capacity to balance market growth with the maintenance of the quality of our service delivery. We have employed this strategy successfully for over 30 years and have continued to grow steadily and successfully within a competitive and often volatile market place.
About the Position
Reporting to the BC Operations Manager, the Office Administrative Assistant will be seen as the first point of contact by greeting visitors and callers as well performing nd overseeing the day to day administrative tasks in RIDM Downtown Vancouver Office
Summary of Essential Job Tasks
- Perform and oversee the day-to-day process of scheduling intake for medical legal appointments
- Receive and organize intake appointment scheduling and rescheduling from start to finish
- Book interpreters/transportation as requested
- Assist with scheduling appropriate post-examination phone consults with assessors and lawyers
- Cross-train with team members to ensure appropriate vacation coverage
- Assist with confirming assessor availabilty for trial as needed
- Manage the work flow of intakes as per assessor/RIDM guidelines
- Provide support to all departments/assessors and customers as needed.
- Ensures that RIDM meets service level agreements and our client’s expectations and government regulations.
- Handles/Escalates appropriate complaints and resolves issue in a timely fashion so as to optimize the clients experience with RIDM
- Promotion of RIDM to appropriate customers and business segments
- Liaise with in-house assessors on day of exams (including but no limited to cleaning exam rooms, going to get lunch/coffee for assessor)
- Perform and oversee medical document distribution and liaise with medical evaluators
- Ability to multi-task and answer a multi-line phone system and transfer calls appropriately
- Oversee and perform requesting of medical documents from clients
- Liase with paralegals and lawyers
- Provide regular reporting of essential information to upper management
How to Apply This position will remain open until the right hire is made. Please email your resume and cover letter with salary expectations. We thank all interested candidates; however, only shortlisted candidates will be contacted.