We are looking for a talented individual to join our friendly and agile team as anAccount Manager!Our Toronto-based tech company offers innovative SAAS solutions to a rapidly growing customer base worldwide.Recruiting experience is a must!French bi-lingual is an asset.Vacation:3 weeksFlex hours with 2-3 office days per week. What You’ll Do:
- Oversee the optimal implementation of our goods and services package in a way that will most delight the customer - Reporting to the Sr.
Account
Manager, you’ll work with a multi-disciplinary team involving training, implementation, and technical support to deploy new customers, and ensure that the needs of existing customers are met - Work closely with the product manager and development team to ensure that the product roadmap is aligned with customer needs and expectations - Responsible for helping to maintain a continuing education program for the customers (processes/training/materials/etc.). The product is evolving, and customers need to be aware of the availability and use-case of new features.
- Some training may be required in a pinch, but the main involvement will be to manage trainers - Work with Sr.
Account
Manager to ensure customer renewals towards the end of their contract Skills:
- EXCELLENT communicator and ‘people-person’ is critical to the success of this role - “Tech-savvy” aka confident in your ability to pick-up new software quickly - Out-of-the-box thinker that can come up with alternative solutions to roadblocks effectively - Multi-tasking while remaining meticulously organized is absolutely essential We operate in a work-hard, play-hard environment and are eager to welcome a new team member into our exciting group.We will reach-out should the fit appear to be right. We’re looking forward to meeting you!
Job Type: Full-timeSalary: $70,000.00 per yearJob Types: Permanent, Full-timeSalary: $70,000.00 per year Benefits:
- Casual dress - Discounted or free food - On‑site gym - On‑site parking - Paid time off - Work from home Schedule:
- 8 hour shift COVID-19 considerations: Our office is currently closed due to COVID-19 with the intention of re-opening with a flexible schedule to go in once to twice a week.