Superior Power Products Limited is a trusted provider of construction and industrial equipment and services. We pride ourselves on delivering exceptional customer service and maintaining effective operations.
Job Summary
We are seeking a dedicated and detail-oriented individual to join our team as a Logistics Coordinator & Customer Service Clerk. This dual-role position is ideal for someone who enjoys working in a fast-paced environment and has strong organizational and communication skills.
Responsibilities
Shipping & Receiving:
- Coordinate distribution activities, including order picking, shipping & receiving, and materials management to ensure timely delivery and inventory accuracy.
- Manage transportation logistics to optimize freight routes and reduce costs.
- Process incoming shipments and verify contents against purchase orders and packing slips
- Prepare outgoing shipments, ensuring accuracy and proper documentation
- Operate forklifts and other warehouse equipment (certification preferred)
- Support demand planning by analyzing sales trends and inventory levels to forecast future needs accurately.
- Assist with process improvements by identifying bottlenecks in shipping & receiving, order fulfillment, or warehouse operations and implementing effective solutions.
Customer Service:
- Greet and assist customers in person, by phone, and via email
- Process orders and provide product information
- Handle customer inquiries and resolve issues promptly and professionally
- Maintain accurate records of customer interactions and transactions
Qualifications
- High school diploma or equivalent
- Familiarity with freight management and transportation logistics is preferred.
- Hands-on experience with warehouse equipment such as forklifts; certification is required.
- Excellent organizational skills with the ability to manage multiple priorities efficiently in a fast-paced setting.
- Strong communication skills for customer service interactions and cross-functional collaboration.
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Experience in Microsoft Office
Job Types: Full-time, Permanent
Benefits
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
Application question(s):
- describe how you ensure a positive and professional customer experience
Experience:
- Customer service: 1 year (required)
- Forklift: 1 year (required)
- Inventory control: 1 year (required)