Reporting to the Marketing Manager - Consumer Loyalty & Digital Incentives, the Marketing Assistant, will contribute to the development, administration and daily operations of PharmaChoice Canada’s national digital consumer loyalty and incentive program. The role combines the creation of internal and consumer-facing materials with customer service, member onboarding, staff training and data management. The program is designed to reward customers with incentives and experiences that save money and enhance their shopping experience.
PharmaChoice Canada is a member owned cooperative of more than 1,000 independently owned pharmacies across Canada, operating the PharmaChoice and RxHealthMed consumer banners. Responsibilities will evolve as the new program and position develop.
RESPONSIBILITIES
Design and Marketing Materials
- Create internal and consumer-facing point of purchase materials.
- Develop how-to videos, offer emails and marketing emails.
- Complete other design tasks that support the program.
Customer Service
- Respond to retail customer inquiries through the online customer service portal.
- Address general program questions, missing points, location launches and related inquiries.
Program Onboarding and Administration
- Coordinate and carry out onboarding for member pharmacies joining the program.
- Train and assist member store staff.
- Manage program data and support day-to-day operational tasks.
REQUIREMENTS
Experience and Education
- Post-secondary degree or certificate; marketing or business-related education is considered an asset.
- Proficient with online services and platforms and Microsoft Office 365.
- Adobe Creative Cloud, including InDesign, Photoshop and Illustrator.
- Premiere Pro, Final Cut Pro or DaVinci Resolve.
Skills and Competencies
- Solid graphic design, video editing and motion graphics skills.
- Empathetic approach and a focus on customer satisfaction.
- Confidence, adaptability and strong teamwork skills.
- Comfort working with online platforms.
- Exceptional organizational skills and the ability to meet timelines.
- High attention to detail and an eagerness to learn.
Compensation
- Competitive salary.
- Three week’s vacation.
- Health, dental and RRSP program.