Why Choose DRDH?

At Deep River & District Health, we’re more than just a workplace – we are a connected, compassionate team committed to delivering high-quality, person-centred care to our community. Whether you’re a healthcare professional, volunteer, or student, choosing DRDH means joining a dynamic environment where every person matters.

Our health campus includes a hospital, long-term care home, family health team, and a variety of outpatient services and programs. With approximately 160 dedicated team members, and the invaluable support of many volunteers, we serve our community with care, professionalism, and compassion.

We’re proud to offer the best of both worlds: the lifestyle benefits of a small, welcoming community surrounded by nature, and the innovation and teamwork of a progressive, modern healthcare organization.

People First. Always.

At DRDH, we empower our team to ensure patients and residents feel secure, comfortable, and well-cared for. We invest in our people, support lifelong learning, and offer opportunities for professional growth and development. Join a team where collaboration, excellence, and innovation are at the core of everything we do.

NU20-2026-10-13 IT Support Technician

Status

Regular Part Time

Salary

$29.62-$32.92 hourly

Available Spots

1

Competition Number

NU20-2026-10-13

Posting Date + Time

2026-10-13 - 2:52 PM

Closing Date + Time

2026-10-19 - 11:59 PM

Job Category

Support Services

Department

Information Technology

Hours

Variable Shifts | 0.6 FTE

Within

Non-Union

Description

Position Summary:

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to answer and process service desk requests, support system users and ensure proper computer and communications equipment operation where applicable. IT Support staff work in a dynamic, fast-paced environment and provide the highest level of customer service support to all staff, physicians, affiliates and patients.

Additional departmental administrative and reporting tasks must be completed as assigned.

Position Relationships:

Reports directly to the Manager of Building Services and Information Technology.



Works as a member of the information technology team to ensure that the Organization’s information technology and communication investment is maximized.

Duties:

- Provide technical support across IT systems, networks, software, hardware, and telecommunications, including troubleshooting and resolving technical issues in a timely manner.
- Record, track, and resolve service requests through the IT service desk system, providing support to staff by phone, email, and in person.
- Install, configure, maintain, and upgrade computers, peripherals, applications, network equipment, and other IT systems to ensure reliable performance.
- Create and administer Active Directory accounts and user access, and support system security, audits, backups, antivirus protection, and contingency planning.
- Provide technical guidance and training to staff on IT systems and applications, ensuring technology effectively supports operational needs and patient/resident care.
- Collaborate with the IT team, user departments, and external service providers to maintain effective workflows, resolve issues, and support system performance.
- Assist with IT project planning, implementation, testing, documentation, resource coordination, and user training, providing updates to the IT Manager and relevant committees as required.
- Maintain current knowledge of IT technologies and best practices, protect the privacy and confidentiality of organizational, staff, patient, and resident information, and perform other related duties as assigned.

Qualifications:

- At a minimum, completion of a one to three-year college program in a computer related field is required.
- Minimum of 1-3 years of progressive working experience in IT support or customer services is required.




- A+ certification or continuous training of current technology is preferred.
- Experience with implementation and maintenance of computer systems including hardware, software, networking, telecommunications and corresponding user liaison.
- Perform effectively in a detail-oriented work environment requiring a high degree of personal organization and accountability.
- Experience providing end-user support, including hardware/software diagnostics.
- Experience in hospital information systems and electronic health records is an asset.
- Demonstrated excellence with Microsoft Office products.
- Ability to work independently and be self-directed in a fast paced and dynamic environment.
- Maintain organizational, staff & patient/resident confidentiality.
- Excellent attendance record.

This posting is for a vacant position. Deep River and District Health (DRDH) is committed to fostering an inclusive, accessible, and respectful workplace that values equity, diversity, inclusion, and anti-racism. We are an equal chance employer and encourage applications from individuals of all backgrounds, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, LGBTQ2S+ individuals, and those from equity-deserving communities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), DRDH is committed to providing accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If you require accommodation at any stage, please notify us in advance so that appropriate arrangements can be made to meet your needs.

Please note that artificial intelligence (AI) is not used in the review or assessment of applicants. All applications are reviewed and considered by trained human resources personnel and hiring managers.

Positions are based onsite in Deep River, Ontario.

Please note: All DRDH applicants must be fully vaccinated against COVID-19 in order to be considered for any staff or volunteer opportunities. Upon hiring, all applicants must provide government issued documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

📌 -2026-10-13 IT Support Technician (Deep River)
🏢 Deep River and District Hospital
📍 Deep River