A Plus Quality Inc is seeking a highly organized and customer-oriented Office Administrator to join our dynamic team. The ideal candidate will have excellent communication skills and a strong ability to multitask.

Responsibiltes:

- Manage and maintain daily office administrative functions, including filing, data entry, documentation, customer records, and general office organization.
- Answer incoming telephone calls, emails, and other customer inquiries in a professional, courteous, and timely manner.
- Provide exceptional customer service, including responding to customer concerns, resolving issues where possible, and escalating matters to management when required.
- Schedule HVAC service appointments, maintenance visits, installations, inspections, and follow-up appointments, including coordinating schedules with technicians and customers.
- Send appointment confirmations, reminders, follow-up communications, and other customer notifications as required.
- Follow up with customers following service calls to confirm satisfaction, address concerns, obtain required information, and identify additional service requirements.
- Manage and maintain assigned customer accounts and develop professional relationships with customers, property managers, suppliers, and other business contacts.
- Assist with customer retention and business development activities, including contacting existing and prospective customers regarding Company services.
- Contact prospective customers and property managers to introduce and promote the Company's HVAC services and assist with generating new business opportunities.
- Assist with obtaining, monitoring,



and responding to customer reviews and online feedback in accordance with Company policies.
- Process and coordinate equipment and parts warranty claims, including gathering required documentation, communicating with manufacturers and suppliers, submitting claims, and following up until resolution.
- Order replacement parts, equipment, and materials as directed and maintain accurate records of orders, deliveries, backorders, and outstanding requirements.
- Assist with inventory management, including monitoring stock levels, receiving and organizing materials, and communicating inventory requirements to management.
- Prepare, maintain, and process work orders, service documentation, purchase orders, invoices, quotations, reports, and other administrative records.
- Use and maintain Company software and systems, including QuickBooks, Microsoft Office, Google Workspace, field service management software, scheduling systems, customer databases, and other systems designated by the Company.
- Assist with accounts receivable, accounts payable, invoice follow-up, payment collection, and other administrative financial functions as directed by management.
- Assist with marketing, advertising, social media, customer communications, promotions, and sales initiatives as required.




- Maintain accurate and up-to-date customer, technician, equipment, warranty, supplier, and service information.
- Maintain the confidentiality and security of Company records, customer information, pricing, financial information, employee information, and other proprietary information.
- Work independently while maintaining effective communication with Company management, technicians, customers, suppliers, and other employees.
- Perform other reasonable administrative, customer service, operational, marketing, sales, or related duties as may be assigned by the Company from time to time.

Qualifications:

- Experience in office administration or customer service is preferred.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in QuickBooks, Microsoft Office Suite & Google Workspace
- Previous experience in office administration, customer service, or a service-based industry preferred
- Experience with field service management software is preferred
- Ability to work independently and as part of a team.
- Social Media and Marketing Proficient

Perks:

- Competitive salary and benefits package.
- Opportunities for growth and development.
- Supportive and collaborative work environment.

Job Type: Full-time Pay: $20.00-$25.00 per hour

Benefits

- Flexible schedule
- On-site parking

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (required)

Location:
- Concord, ON L4K 3W7 (preferred)

Work Location: In person

📌 Office Administrator (Concord)
🏢 A-Plus Quality
📍 Concord