We are looking for a friendly, organized, and dependable Part time Office Assistant to join our HVAC company on a temporary basis to provide coverage during an employee leave.
The successful candidate will assist with daily office operations, customer service, scheduling technicians, and promoting our HVAC maintenance programs.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries.
- Schedule HVAC service calls, maintenance appointments, and installations.
- Coordinate technician schedules and communicate appointment details.
- Respond to customer emails and follow up on service requests.
- Promote and sell preventative maintenance agreements to new and existing customers.
- Contact customers regarding maintenance renewals and upcoming service.
- Maintain accurate customer records and scheduling information.
- Assist with invoicing, payment processing, and general office administration.
Qualifications
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Comfortable answering phones and managing multiple tasks.
- Basic computer skills, including email and scheduling software.
- Friendly, professional, and dependable attitude.
- Previous office administration or customer service experience preferred.
- HVAC or service industry experience is an asset but not required.
What We Offer
- Part-time weekday hours.
- Competitive hourly wage based on experience.
- Training provided.
- Friendly, supportive work environment.
- Potential incentives for maintenance agreement sales.
Ideal Candidate We are looking for someone who enjoys working with customers, can stay organized in a busy office, and is comfortable promoting our services. The ideal candidate will help keep our daily operations running smoothly while providing excellent customer service.
To Apply: Please submit your resume and a brief description of your relevant experience.