Job Overview

We are seeking a dynamic and proactive Operations Manager to lead our retail operations with energy and precision. In this role, you will oversee daily store functions, manage teams, and ensure seamless customer experiences. Your leadership will drive operational excellence, optimize sales performance, and foster a positive environment that motivates staff and delights customers.

This position offers an exciting opportunity to shape the success of our retail outlets through strategic oversight and hands-on management.

Responsibilities

- Lead and supervise store staff, including recruiting, onboarding, training, and developing team members to achieve their full potential.
- Oversee daily store operations, including merchandising, inventory management, purchasing, and pricing strategies to maximize sales and profitability.
- Manage payroll processing, cash handling procedures, and bookkeeping tasks with accuracy and integrity.
- Implement effective sales management techniques to meet or exceed revenue targets while maintaining excellent customer service standards.
- Coordinate marketing initiatives and promotional activities to attract new customers and retain existing ones.
- Ensure compliance with health and safety regulations, POS (Point of Sale) systems operation, and store policies.
- Conduct regular performance evaluations, provide constructive feedback, and foster a collaborative team environment focused on continuous improvement.

Skills





- Robust negotiation skills with the ability to build mutually beneficial relationships with vendors and partners.
- Bilingual proficiency is highly preferred to serve diverse customer bases effectively.
- Proven experience in retail management, including supervising teams, managing budgets, and overseeing sales operations.
- Excellent communication skills for training staff, conducting interviews, and engaging with customers professionally via phone etiquette.
- Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
- Proficiency in POS systems, merchandising software, bookkeeping tools, and basic math for accurate financial handling.
- Leadership qualities that inspire team members through motivating training & development initiatives while fostering a positive store culture.

Join us if you’re passionate about leading retail teams toward success! We value energetic professionals who thrive on building strong customer relationships, managing store operations meticulously, and driving sales growth—all while creating an engaging shopping experience for our customers. This is your chance to make a meaningful impact as part of a forward-thinking organization committed to excellence! Pay: $52,500.00-$127,000.00 per year

Benefits

- Flexible schedule
- Life insurance
- Paid time off
- RRSP match

Work Location: In person

📌 Operations Manager (Canada)
🏢 CaseSync Technologies
📍 Canada