Join Our Growing Eye Care Team

We are looking for a friendly, patient-focused Optometric Assistant to join our growing practice.

This position is being added to support the continued growth of our practice.

If you are passionate about customer service, enjoy working with people, and thrive in a collaborative busy environment, we would love to hear from you. The job will primarily be a front desk/pre-testing position with the opportunity to do dispensing in the future.

What You'll Do

- Greet patients in a friendly and professional manner and provide an exceptional front desk experience.
- Answer and direct incoming phone calls, emails, and patient inquiries.
- Schedule, confirm, and reschedule patient appointments as needed.
- Check patients in and out and maintain accurate patient records.
- Process payments, insurance claims, and other billing-related tasks as required.
- Assist with patient recalls, follow-ups, and appointment reminders.
- Maintain an organized and welcoming reception and optical area.
- Provide exceptional customer service and build strong relationships with patients.
- Work closely with the doctors and team to deliver an outstanding patient experience.
- Support the team with administrative tasks and other duties as assigned.
- Perform visual field testing and other pre-testing as required.
- Support the optical team with ordering, receiving, and managing eyewear products.
- Perform frame repairs and adjustments as needed.

Possible future roles:

- Assist patients with selecting frames that suit their style, needs, and budget.
- Educate patients on lens options, coatings, and products to help them make informed decisions.
- Dispense and adjust eyeglasses to ensure an excellent fit and patient experience.




- Assist patients with contact lens insertion and removal training.

What We're Looking For

- Previous optical, optometric, retail, or customer service experience is considered an asset, but we are willing to train the right candidate.
- An interest in eyewear fashion, lenses, and helping patients find solutions that fit their needs.
- Comfortable assisting with contact lens insertion and removal training.
- Robust communication and interpersonal skills.
- A team player who values collaboration and positive workplace relationships.
- Reliable, dependable, and committed to providing excellent patient care.
- We value loyalty and long-term commitment and encourage applicants to include a cover letter outlining their interest in the role and what attracted them to our practice.

Schedule This is a Full-Time opportunity (approximately 32 to 40 hours per week).

Availability requirements include

- Two evenings per week (until 8pm)
- Saturdays (9am to 2pm, September to June only/not on long weekends)

Compensation & Benefits

- Starting wage of $20.00 per hour.
- Competitive compensation based on experience and qualifications.
- 600$ Health Care Spending Account or Wellness plan
- One complimentary pair of glasses each year.

Why Join Us? Our team is passionate about providing exceptional eye care and staying at the forefront of the industry. We are heavily focused on dry eye treatment, innovative technology, and advancements in patient care, making this an exciting time to join our practice.

If you are looking for a long-term chance where you can grow alongside a supportive and easy-going team, we would love to meet you.

Please apply with your resume and cover letter.

Pay: From $20.00 per hour

Work Location: In person

📌 Optometric Assistant (Brantford)
🏢 Brantford Eye Care
📍 Brantford