The PrEP Clinic / The Ontario Prevention Clinic +pharmacy is currently seeking a candidate for the Full-Time position of Patient Care Specialist.

The PrEP Clinic is a province-wide leader in online HIV prevention and sexual health services operating since 2019. In addition to online care, we offer in-person sexual health clinics and pharmacy services. This position will be for on-site at our 180 Bloor Street West, Toronto location. We are an inter-collaborative team of Nurse Practitioners, Nurses, Pharmacists, Pharmacy Technicians/Assistants, and Social Workers - and currently expanding our team of 50+ team members.

We are looking for a highly motivated, outgoing, and detail-oriented applicant to join our dynamic team. Individuals with at least 1 full continuous year of experience as a Pharmacy Assistant or Medical Office Administrator/Clinic Assistant are welcome to apply. (This includes people with international experience). Individuals without healthcare experience will not be considered for the role.

The role is a mix of healthcare administration related to the clinic and pharmacy duties. We are more of an office-based setting and are not a standard community pharmacy practice. (ie. 8th floor of an office building with mostly one-on-one interactions with patients). The applicant will receive training related to the clinic side, however strong foundations in pharmacy practice and patient relation skills are essential.

You will have an opportunity to drive meaningful change for the people we care for and be a respected health team member. The role requires the ability to take on leadership and work independently at times.

Key Responsibilities

- Welcome patients and provide a professional, friendly, and inclusive experience.
- Manage patient check-ins, registrations, intake documentation, and appointment flow.




- Handle incoming and outgoing phone calls and assist with patient inquiries and follow-ups.
- Coordinate with clinical and pharmacy team members to support efficient daily operations.
- Assist with prescription-related administrative processes and pharmacy workflows.
- Maintain accurate patient records and ensure confidentiality in accordance with privacy requirements.
- Identify and escalate patient concerns and operational issues appropriately.
- Work independently and take initiative to improve workflows.

The clinic strongly believes in equality, diversity, and actively engages in supporting antiracism in the workplace and for our patients. Team members are respected and recognized for their work. Experience with diverse patient populations, especially the LGBTQ+ community, is an asset and preferred. As the clinic provides care to a very diverse patient population, fluency in additional languages to English is ideal but not required (high-demand languages for the clinic include Spanish, Portuguese, Mandarin, Arabic).

Artificial intelligence is not used to screen, assess, or select applicants for this role.

We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.

Hours: Full-time

Benefits: Health and dental

Rate: $26-$28

Hours: Daytime, evening, weekends depending on business needs (closed Sundays and stat holidays)

You can learn more about us at www.prepclinic.ca

Job Type: Full time

Pay: $26.00-$28.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking

Application question(s):
- Are you able to commit to working Saturdays when needed?
- Why do you feel you are a good fit for this specific role and what our organization does? Describe any prior experience related to the work we do. (Required)

Experience:
- healthcare: 1 year (required)

Language:
- any additional language(s) (preferred)

Work Location: In person

📌 Patient Care Specialist - LGBTQ+ / Sexual Health - F/T Pharmacy Assistant / Office Administration (Toronto)
🏢 Ontario Prevention Clinic / The PrEP Clinic
📍 Toronto