Full‑time Customer Service Officer opportunity in Westbury

Your new company

This organisation is a well‑established business in the Westbury area, committed to delivering high‑quality service and support to its customers. With a strong focus on teamwork, safety, and operational excellence, they are now seeking an experienced Customer Service Officer to join their team in a full‑time temporary position that has the potential to transition into a permanent role.

Your new role In this busy and varied role, you will be responsible for providing a wide range of customer service and administrative support activities. You’ll respond to customer enquiries across phone, email, and in person, process orders, provide quotes, maintain customer records, and ensure accurate documentation is saved and shared appropriately. You’ll liaise closely with internal teams such as Despatch/Transport, assist in resolving customer complaints, and guide customers through product information and online resources.

Your role will also include general administrative support such as maintaining time and attendance records, processing purchase orders, and verifying supplier invoices. You’ll complete end‑of‑day EFTPOS reconciliations, support team members during breaks and absences, and perform additional duties as required to keep operations running smoothly.

What you'll need to succeed

- At least two years of relevant customer service or administrative experience
- Excellent communication skills and strong attention to detail
- Computer literate; confident navigating technical product information




- Strong organisational skills; ability to work both independently and as part of a team
- Integrity and professionalism in all interactions
- Experience with phone‑based customer service and a friendly, solutions‑focused approach will be highly regarded

What you'll get in return

- Part of a welcoming and collaborative team
- Ongoing training and development
- Opportunity to contribute meaningfully to customer experience and the smooth operation of the business

Join the Micra Breadalbane Team – Customer Service Officer

At Micra Breadalbane, we pride ourselves on delivering high‑quality automotive repairs—from minor touch‑ups to major structural work. As an OEM‑certified repairer for brands including Tesla, BMW, Jaguar, Land Rover, Subaru, and Volkswagen, we consistently meet the highest standards in precision and workmanship.

Our expert team of 25 specialists operates in a modern workshop equipped with cutting‑edge tools, including:

- 4 Car‑O‑Liner benches with state‑of‑the‑art computerised measuring systems
- Car‑O‑Liner spot welders and MIG welders
- 3 spray booths and multiple preparation bays featuring advanced infrared technology

We offer a protected, friendly, and supportive environment,



along with ongoing training, excellent on‑site facilities (including a lunchroom with a scenic view), and ample parking.

The Role: Customer Service Officer

- Ensure a welcoming and customer‑friendly environment
- Greet customers upon arrival
- Keep customers updated throughout the repair process, including estimated completion times
- Follow up to ensure customer satisfaction with our service
- Manage communication via phone and email
- Assist with inventory management (parts, paint, consumables, etc.)
- Liaise with insurance providers regarding claims and repair updates

About You:

- Previous experience in a customer service role
- Professional, approachable, and confident in building strong relationships
- Proficient in computer systems and communication tools
- Excellent written and verbal communication skills
- Strong organisational skills and ability to meet tight deadlines
- A team player who works effectively with others

What We Offer:

- Reward and recognition programs
- Ongoing training and career development opportunities
- Referral bonuses for bringing new talent into the team
- Staff discounts on parts and tools
- Supplied uniforms
- Access to 24/7 professional counselling for you and your immediate family

We understand that flexible working arrangements are important and are open to discussing options for this role or others across our organisation.

We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and identities.

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