Tangerine seeks an Intraday Analyst to keep our Contact Centre operating smoothly by monitoring staffing, call volumes and service levels in real time. You will coordinate daily workforce activities and make real-time schedule adjustments based on staffing needs and call-flow trends.
This role requires a university degree, robust Excel skills, and the ability to analyze data to drive proactive workforce decisions that support KPIs and cost targets.
📌 Real-Time Contact Centre Analyst (Moncton)
🏢 Tangerine
📍 Moncton
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