Our Mission: To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries

PATIENT EXPERIENCE COORDINATOR…Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

Fun Facts about working for our clinic and its affiliate locations:

· It’s not just us saying we are the best…. We have won awards for Best Physiotherapy Clinic company in Ottawa … oh and numerous other awards Readers’ Choice, Consumer Choice, TOP Choice Awards…all been nominated by our patients in the community we serve…

We offer you:

- Full-time hours and potential overtime hours if that’s what you are looking for
- On the high end of hourly compensation ($18-21 per hour)
- Career courses that help you build your skillset
- Paid onboarding and extensive training ($)
- Time off ($) for self-care, family, friends, travel
- Company-sponsored team lunches/dinners and outings ($)
- Other Perks (see below)
- Career progression OPTIONS:
- Focus on being a super-star patient experience coordinator
- Grow into a management role - Assistant Patient Experience Manager
- Jump to running the team as the Patient Experience Manager
- Add another ‘hat’ and be our Chief Culture Officer or Community Manager

We believe in CAREER DEVELOPMENT!

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You take advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!

How does it work?

- Participate in on-going training specific to your role
- Sign up for a monthly (business)



ROCKS that will help develop your skills
- Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

· We GO ABOVE & BEYOND

· WE DO IT FOR THE TEAM

· WE DO IT WITH HONESTY & RESPECTFULNESS

· When We Say it, We Do IT (Responsibility & Accountability)

What will be asked of you:

· Commit to your onboarding so you can get up to speed much quicker

· You want metrics on how you are doing and what areas of the role you need help with

· We will train you on how to offer a great patient experience on the phone

· You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc

· Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

Preferred but NOT required:

· Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc

· Inbound or outbound phone experience

· Prior work in a healthcare setting e.g. medical office

· Medical Secretary Diploma

· Familiarity with physiotherapy, massage, chiro, acupuncture

· Familiarity with Blue cross, Medavie, Telus Portal, Provider connect,MVA, WSIB

· Proficient in use of computers and other office equipment

· Learning new software and data entry

· Knowledge of general office procedures

Well, you’ve kept reading. That’s outstanding! Here are some more perks our other coordinators have requested and received:

· Incentives ($)

· Relocation allowance ($)

· Subsidy for education courses ($)

· Paid time off ($)

· Additional hours ($)

· Collaborations with other brands

· Remote access to work from home

· Company retreats

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits

- Flexible schedule
- Paid time off

Education:
- Secondary School (preferred)

Work Location: In person

📌 Receptionist/Patient Care Coordinator (Stittsville)
🏢 Agility Physiotherapy and Sports Injury
📍 Stittsville