We are seeking a dedicated and enthusiastic Store Associate to join our dynamic team. This is a full-time position, scheduled weekdays from 8:30 AM to 6:30 PM and alternating Saturdays from 10:00 AM to 3:00 PM, with the possibility of on-call extra hours.

Duties

- Respond promptly to customer inquiries via phone, email, chat and in-store walk ins.
- Provide accurate information about products and services.
- Assist customers with shipping, tracking, returns, passport photos, printing and maintaining client expectations with orders and shipments.
- Analyze customer needs and recommend appropriate solutions or products.
- Upsell additional products or services when appropriate such as upgrading shipments to express when possible and large print quantities
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to resolve complex issues efficiently.
- Ensure compliance with company policies and procedures while handling customer requests.
- Comfortable handling packages up to 20 lbs on a regular basis and able to lift and move packages up to 40 lbs when needed.

Skills
- Strong phone etiquette to create a welcoming atmosphere for customers.
- Excellent communication skills, both verbal and written, to convey information clearly.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Sales experience is a plus,



with the ability to upsell products effectively.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Ability to work in a rapid-paced environment while maintaining professionalism.

Join us as we strive to deliver outstanding service and build lasting relationships with our customers!

Ability to commute

- Toronto (Yonge & St.Clair), ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you willing to stay with us long term on a fixed contract 1 year+
- Required Hours:

Weekdays: 8:30 AM – 6:30 PM Alternating Saturdays: 10:00 AM – 3:00 PM

There is the possibility of on-call shifts during store hours (Mon–Sat, 8:30 AM – 7:00 PM). These are common but not guaranteed.

Experience

- Customer service experience preferred

Language:
- Fluent English (required)

Licence/Certification:
- High School Diploma (required)

Job Type: Full-time Pay: From $17.60 per hour

Expected hours: 30.0 – 40.0 per week

Application question(s)

- What is your estimated time in transit to Yonge & St.Clair Intersection?
- Will you be able to work on Saturdays from 9:30 AM till 3:30 PM?
- Are you currently or will be enrolled in college/university programs?
- Will you be able to work from 8:45AM - 7:00 PM weekdays?

Work Location: In person

📌 Retail Store Associate The UPS Store (Toronto)
🏢 UPS
📍 Toronto