Elevate customer loyalty in a hybrid Retention Specialist role with Cogeco Connexion in Burlington, ON. Engage customers through excellent service, resolving issues, and maximizing retention opportunities. As a Retention Specialist, you will blend remote work with bi-monthly office visits.

Your focus will be on inbound and outbound customer inquiries, negotiating to retain services, and providing top-tier service. Achieve and exceed targets while demonstrating resilience and robust negotiation skills. Key Responsibilities:

- Handle customer requests to downgrade or disconnect services
- Resolve issues and build value in products
- Maximize retention and sales through outbound calls
- Offer outstanding customer service to retain clients
- Respond to customer inquiries and provide solutions Requirements:
- High School Diploma required; post-secondary preferred
- Minimum 1-2 years in call center preferred
- Proven customer service and resolution skills
- Strong negotiation skills in a sales context
- Proficient in Google Suite and Windows environment Utilize your communication and negotiation skills to provide unparalleled service at Cogeco Connexion.

📌 Retention Specialist at Cogeco Burlington
🏢 Tech Sales Jobs
📍 Burlington