Genesys is seeking a Principal AI Solutions Architect to own the architecture and end-to-end delivery of sophisticated IVR, routing, and AI-powered self-service solutions. You will translate complex CX requirements into scalable architectures, shaping outcomes across enterprise customers and partner teams.
This role blends hands-on development with architecture, consulting, and Agile leadership, influencing API usage and platform improvements.
📌 Senior AI Solutions Architect for Customer Experience (Edmonton)
🏢 Genesys
📍 Edmonton
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