About ICS Facility Services

ICS Facility Services is a Canadian-owned facilities management company providing a range of services including janitorial, maintenance, security, and building support services across Canada. We are committed to delivering reliable, high-quality facility solutions while building strong relationships with our clients and employees.

Position Summary and Objectives The Senior Building Operator supports the Facilities Manager by performing senior-level building operations, preventive maintenance, troubleshooting, building service and contractor coordination for assigned commercial properties. The role provides hands-on technical support to the operations team, helps optimize BAS and mechanical system performance, and supports safe, reliable and efficient building operations in accordance with ICS Facility Services standards.

Responsibilities

Deliver Excellent Service to Tenants

- Respond to tenant work orders, comfort concerns, operational inquiries and service escalations in a timely and professional manner.
- Investigate recurring comfort, equipment or service issues; document findings and recommend practical corrective actions to the Facilities Manager and Clients Team.
- Assist with tenant move-ins, move-outs, access coordination, shutdown notices, event support and building communications as assigned.
- Maintain a helpful, cooperative and non-disruptive approach when working in tenant spaces.

Maintain Quality Building Premises

- Perform senior-level daily inspections of building systems, common areas, mechanical rooms, roofs, exterior areas and tenant-impacting equipment.
- Operate, monitor and adjust BAS, HVAC, chillers, boilers, pumps, air-handling equipment, plumbing, electrical, elevators, life-safety and other base building systems.
- Complete preventive maintenance, water treatment checks, equipment testing, filter changes, minor repairs, seasonal start-up/shutdown tasks and related logbook entries.
- Identify operating inefficiencies, recurring deficiencies, repair priorities and needs; advise the Facilities Manager and Clients Team with recommended action.
- Maintain standards for mechanical rooms, maintenance areas, tools, supplies, critical spares and operating documentation.

Perform Advanced Troubleshooting and System Optimization

- Use BAS alarms, trend logs, equipment readings, drawings, schematics and service reports to troubleshoot building system issues.
- Support system optimization through schedule review, setpoint review, equipment sequencing, utility trend review and tenant comfort analysis.
- Complete repairs and adjustments within training, site authorization and applicable regulatory requirements; escalate specialized or regulated work as needed.
- Maintain clear work order notes, deficiency tracking,



operating logs and follow-up documentation in CMMS or site systems.

Support Safe and Compliant Operations

- Follow applicable occupational health and safety requirements, WHMIS, lockout/tagout, electrical safety, contractor safety and ICS Facility Services policies.
- Respond to leaks, outages, alarms, equipment failures, weather events and other emergencies; make safe, complete first response tasks and escalate as required.
- Support required testing, inspections and logbooks for generators, elevators, fire/life-safety systems, water treatment and other building equipment.
- Perform regulated trade or equipment work only within current valid licences, certifications, registrations, site authorization and applicable law.

Provide Senior Technical Support to the Team

- Guide Building Operators, General Maintenance staff and contractors on daily priorities, operating checks and follow-up tasks as directed by the Facilities Manager and Clients Team.
- Share practical technical knowledge and support consistent completion of rounds, logbooks, preventive maintenance and tenant service work.
- Review recurring issues with junior team members and help reinforce safe, consistent operating practices.
- Participate in the on-call rotation and provide standby support to maintenance staff as required.

Coordinate Contractors and Building Work

- Escort and monitor contractors, verify work quality and ensure adherence to building rules, safety requirements and site procedures.
- Assist with estimates, quotes, purchase orders, service reports, troubleshooting notes, warranty follow-up and close-out documentation.
- Support on-site construction, tenant improvement, repair and projects from an operations perspective.
- Coordinate shutdowns, access requirements, isolations and operational impacts with the Facilities Manager and Clients Team as assigned.

Promote Environmental Sustainability in Building Operations

- Support energy-efficient operating practices through BAS review, equipment, scheduling, operating trend review and reporting of abnormal consumption.
- Assist with waste diversion, environmental assessments, sustainability reporting and BOMA BEST or similar initiatives where applicable.
- Perform other related responsibilities as required from time to time.

Qualifications

Education and Certifications

- High school diploma required; post-secondary technical education is an asset.
- BES I/II, BOMI SMT/SMA,



Power Engineering certification or equivalent technical designation is preferred and may be required depending on property assignment.
- Valid driver's licence and access to a vehicle as required by the property assignment.
- First Aid, CPR and AED certification is an asset.

Professional Experience and Technical Skills

- Minimum 5 years of commercial, institutional or industrial building operations experience; senior or lead-hand experience is an asset.
- Strong practical knowledge of HVAC, BAS, chillers, boilers, pumps, air-handling equipment, plumbing, electrical distribution, elevators, life-safety systems and preventive maintenance.
- Comfortable using BAS platforms, CMMS/work order systems, email, digital reporting tools, equipment drawings and schematics.
- Experience troubleshooting complex comfort, mechanical, electrical, plumbing or life-safety issues and coordinating contractors for specialized repairs.
- Experience supporting tenant service, construction activity, equipment shutdowns, seasonal operations and emergency response.

Personal Competencies

- Reliable, organized and able to work independently while supporting team priorities.
- Strong technical judgement, attention to detail and practical problem-solving under pressure.
- Professional communication with tenants, contractors, management and coworkers.
- Commitment to safe work, tenant service, documentation accuracy and ICS Facility Services’ operating standards.

Working Conditions

- Work may be performed in tenant spaces, mechanical/electrical rooms, rooftops, exterior areas, service areas and active construction areas.
- Role may require scheduled or unscheduled overtime, on-call participation and response to after-hours emergencies.
- Must be able to perform site walks, climb ladders or stairs, lift and carry maintenance materials and work in varying heat, cold, noise and weather conditions.

Disclaimer The duties and responsibilities outlined above describe the general nature of the position and are not intended to be exhaustive. Responsibilities may be modified, expanded, or reassigned based on business requirements, and additional duties may be assigned by management.

AI in Recruitment Process

ICS Facility Services uses AI-supported tools as part of our recruitment process to assist with application screening and candidate assessment. All recruitment decisions are made by our hiring team.

Accessibility Statement

ICS Facility Services is committed to creating an accessible and inclusive workplace. Accommodations are available upon request throughout the recruitment and selection process in accordance with applicable legislation.

Pay: $75,000.00-$85,000.00 per year

Advantages

- Company events
- Dental care
- Extended health care

Work Location: In person

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