BrainRidge Consulting is seeking a talented Business Systems Analyst (BSA) with contact center expertise to join our FinTech-focused technology consulting team. You will bridge business goals with technology, turning complex routing, IVR, and omnichannel requirements into detailed specs.
You will collaborate with contact center operations, stakeholders, architects, developers and delivery teams to ensure successful end-to-end implementations, cloud migrations and CRM integrations.
📌 Senior Contact Center BSA: IVR, Routing & CX Expert (Toronto)
🏢 BrainRidge consulting
📍 Toronto
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